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Description
Our system is seamlessly integrated with a variety of widely-used payment gateways, facilitating the updating of records and the retrieval of information regarding disputed transactions. It enables the tracking of the entire lifecycle of a disputed transaction, from the initial RMI to the responses received during pre-arbitration. Users can review dispute events alongside the necessary documentation for clarity. Additionally, system webhooks can notify users when new chargebacks or alerts are generated. Changes in status on records related to these chargebacks or alerts can also be communicated effectively. We leverage specific functions from a customer relationship management system to enhance risk mitigation strategies. Features of our platform include the ability to cancel orders, blacklist customers, and add pertinent notes. Furthermore, the system offers collaborative data reporting tailored specifically for dispute management. A wide range of unique reports provides rapid insights that aid in informed decision-making. Our Merchant API empowers merchants to instantly create new MIDs for their services, eliminating the need for cumbersome setup forms, spreadsheets, and welcome communications. In addition, our cutting-edge software is designed to automatically search for and match transactions with corresponding disputes and alerts, streamlining the entire process for users. With these advancements, we aim to enhance operational efficiency and improve the user experience significantly.
Description
FORUM stands out as a prominent provider of Alternative Dispute Resolution (ADR) services, focusing on arbitration, mediation, and online dispute resolution (ODR) through its innovative platform known as SettlementIQ. This entirely online system is crafted to enhance the dispute resolution experience by minimizing administrative expenses while optimizing the potential for settlements or payments. SettlementIQ encompasses a range of dispute resolution techniques, such as blind bidding, direct online negotiations, and neutral assistance, all carried out in a secure digital setting. The platform allows for seamless integration with arbitrators, mediators, or experts, tailored to meet the unique needs of each dispute. Its advantages are particularly pronounced in sectors like insurance, debt recovery, business-to-business transactions, and general ADR, offering a more streamlined and economical alternative to conventional dispute resolution methods. Furthermore, the adaptability of SettlementIQ ensures that it can cater to a wide variety of disputes, making it a versatile tool in the field of conflict resolution.
API Access
Has API
API Access
Has API
Integrations
First Data
Konnektive
NMI Gateway
Recurly
ResponseCRM
Worldpay
Integrations
First Data
Konnektive
NMI Gateway
Recurly
ResponseCRM
Worldpay
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Chargeback Defense
Country
United States
Website
www.chargebackdefense.com
Vendor Details
Company Name
FORUM
Founded
1986
Country
United States
Website
www.adrforum.com/adr-services/online-dispute-resolution
Product Features
Chargeback Management
Chargeback Dispute Management
Chargeback Insurance
Chargeback Prevention
Chargeback Recovery
For Banks / Issuers
For Merchants
For Suppliers / Manufacturers / Distributors
Fraud Detection
Reporting / Analytics