New Era ADR Reviews

SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle. Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution. The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement. The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.

c/side: The Client-Side Platform for Cybersecurity, Compliance, and Privacy Monitoring third-party scripts effectively eliminates uncertainty, ensuring that you are always aware of what is being delivered to your users' browsers, while also enhancing script performance by up to 30%. The unchecked presence of these scripts in users' browsers can lead to significant issues when things go awry, resulting in adverse publicity, potential legal actions, and claims for damages stemming from security breaches. Compliance with PCI DSS 4.0.1, particularly sections 6.4.3 and 11.6.1, requires that organizations handling cardholder data implement tamper-detection measures by March 31, 2025, to help prevent attacks by notifying stakeholders of unauthorized modifications to HTTP headers and payment information. c/side stands out as the sole fully autonomous detection solution dedicated to evaluating third-party scripts, moving beyond reliance on merely threat feed intelligence or easily bypassed detections. By leveraging historical data and artificial intelligence, c/side meticulously analyzes the payloads and behaviors of scripts, ensuring a proactive stance against emerging threats. Our continuous monitoring of numerous sites allows us to stay ahead of new attack vectors, as we process all scripts to refine and enhance our detection capabilities. This comprehensive approach not only safeguards your digital environment but also instills greater confidence in the security of third-party integrations.