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features
design
support

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Description

Discover valuable insights into your market while exploring the growth opportunities with both current and prospective partners, including resellers and distributors, through Aximpro’s ChannelShaper business intelligence software. Are you in search of a nimble, adaptable, and scalable software solution that can help you maneuver through the complexities of metadata in the channel landscape? Would you like to obtain impartial and objective evaluations to identify which partners present the greatest potential? Utilizing Aximpro’s ChannelShaper business intelligence software as your foundation, you will gain access to expert market insights and recommendations, along with a state-of-the-art, comprehensive, cost-effective, compatible, and transparent solution. The software delivers results by integrating various data technology applications, enabling you to cultivate your competitive advantage and lay the groundwork for your business expansion. Additionally, Aximpro’s ChannelShaper thoroughly examines your partner ecosystem to determine the extent to which your resellers are aligned with your competitors, offering further clarity on your strategic positioning. Ultimately, this tool empowers you to make informed decisions that drive your growth forward.

Description

Experience the next generation of business communication with Maqsam’s innovative solutions, where state-of-the-art intelligence merges with contact center advancements to revolutionize your customer experience interactions and propel your business growth. Enhance your global reach by utilizing local numbers in over 200 cities, ensuring you can engage with customers at any time, from anywhere. Unlock your business's full potential through our advanced analytics that deliver crucial insights for well-informed decision-making. Seamlessly integrate with top CRM and Helpdesk platforms to streamline your software ecosystem, facilitating efficient customer service and sales processes. Maqsam empowers support and sales teams to automate mundane tasks, boosting productivity and driving revenue across various communication channels, including voice calls and WhatsApp. Furthermore, we provide companies the tools to broaden their market reach, establishing a robust local presence through accessible local numbers in more than 200 cities, thereby enhancing their overall competitiveness in the market.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ChannelValue Yes 
Freshdesk No 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom No 
Pipedrive No 
Pronnel No 
Salesforce No 
Salesloft No 
WhatsApp No 
Zendesk No 
Zoho CRM No 

Integrations

ChannelValue No 
Freshdesk Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom Yes 
Pipedrive Yes 
Pronnel Yes 
Salesforce Yes 
Salesloft Yes 
WhatsApp Yes 
Zendesk Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$45 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Aximpro

Founded

2008

Country

Germany

Website

www.aximpro.com/channelshaper/

Vendor Details

Company Name

Maqsam

Founded

2019

Country

Saudi Arabia

Website

maqsam.com

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

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