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Average Ratings 18 Ratings

Total
ease
features
design
support
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API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon
Shopify
Walmart
eBay
Aircall
BigCommerce
ChannelEngine
Freshdesk
Google
Instagram
Microsoft Outlook
Mirakl
PowerDialer.ai
PrestaShop
ShipStation
Veeqo
Wix
WooCommerce
X (Twitter)
Zendesk

Integrations

Amazon
Shopify
Walmart
eBay
Aircall
BigCommerce
ChannelEngine
Freshdesk
Google
Instagram
Microsoft Outlook
Mirakl
PowerDialer.ai
PrestaShop
ShipStation
Veeqo
Wix
WooCommerce
X (Twitter)
Zendesk

Pricing Details

$31 per month
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

ChannelReply

Founded

2016

Country

United States

Website

www.channelreply.com

Vendor Details

Company Name

eDesk

Founded

2012

Country

Ireland

Website

www.edesk.com

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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