Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our software fosters connections among individuals since we hold the belief that collaboration yields superior results. The live chat feature enhances customer service by eliminating the hassle of managing multiple conversations concurrently. Tailored specifically for high-demand customer service environments, our chat software streamlines communication effectively. Additionally, we provide co-browsing capabilities to elevate customer support. This feature addresses the challenge of not being able to view a website visitor's screen, allowing agents to assist users through web-based screen sharing in real time. With co-browsing integrated into our live chat, comprehending and addressing customer needs becomes significantly simpler. Upon logging into the live chat, visitors are automatically prompted to initiate a conversation with you. To increase efficiency and ensure uniformity, agents can utilize pre-defined responses. Furthermore, the pause function enables agents to temporarily halt incoming chats, granting them control over their workflow. Visitors can quickly share their browser screens with contact center agents, allowing agents to understand the customer's context in under two seconds, thus ensuring a swift and effective resolution to their inquiries. By enhancing the interaction process, our software ultimately leads to improved customer satisfaction and loyalty.
Description
Feederloop allows you to add video chat, screen sharing and co-browsing to your website. Feederloop allows you to have instant video chats with anyone on your site without the need for additional software or downloads.
Feederloop is used to provide customer support, onboarding, and sales. It creates a near-in-person experience with everyone on your website or web application.
Feederloop can be integrated with all major chat platforms, or used as a standalone widget on a website.
API Access
Has API
No
API Access
Has API
No
Integrations
Chatra
No
Drift
No
Gist
No
Intercom
No
LiveAgent
No
Slack
No
tawk.to
No
Integrations
Chatra
Yes
Drift
Yes
Gist
Yes
Intercom
Yes
LiveAgent
Yes
Slack
Yes
tawk.to
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$20/month/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Channel.me
Founded
2010
Country
Netherlands
Website
channel.me/
Vendor Details
Company Name
Feederloop
Founded
2021
Country
South Africa
Website
www.feederloop.com
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Session Replay
Eye Tracking
No
Form Analytics
No
Heatmaps
No
Mouse Tracking
No
Optimization Tools
No
Session Recording
No
Surveys
No
User Experience Analysis
No
User Feedback
No
Visitor Segmentation
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No