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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Recruiting change management experts can be frustratingly inefficient and reactive, resulting in extended hiring periods and subpar candidates. This is precisely the reason we established ChangeNerd Collective. Our platform offers the essential talent framework that enables your organization to consistently deliver value. By utilizing our services, you gain immediate access to premier talent and exceptional learning opportunities that are vital for addressing your most significant transformation challenges. Whether you're looking to enhance your workforce or cut down on consulting costs, our offerings in change management, instructional design, communication, training, and project management are available on-demand at competitive market rates. Equip your team with enhanced flexibility and innovation to achieve the outcomes necessary for driving impactful transformation initiatives. Ultimately, ChangeNerd Collective empowers organizations to navigate change with confidence and efficiency.

Description

INFOCU5 serves as an enhancement to your current workforce, providing flexible and scalable solutions that align with your business demands, allowing you to pay solely for the additional assistance you utilize. Our omnichannel support team offers on-demand sales and service representatives, designed to elevate Customer Lifetime Value (CLV) and Average Order Value (AOV), while also optimizing data and leads, ensuring you only incur costs for actual engagement time. With capabilities spanning voice, messaging, email, and dedicated brand ambassadors, we function as an integral extension of your internal team, faithfully upholding your brand’s vision and messaging while diligently monitoring campaign performance. By merging our advanced enterprise-level contact center software with a global marketplace of customer service and sales agents, we empower businesses to economically engage with their clientele and seamlessly access additional support when necessary. Our marketplace consists of a worldwide network of customer service and sales professionals ready to serve as backup when your internal resources require extra assistance, ensuring that you never miss an opportunity to connect with your customers effectively. Ultimately, INFOCU5 not only enhances your operational efficiency but also allows for a more responsive and agile approach to customer interactions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Five9
PayPal
ResponseCRM
Shopify
Slack
WordPress
Zendesk

Integrations

Five9
PayPal
ResponseCRM
Shopify
Slack
WordPress
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$5 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ChangeNerd

Founded

2017

Country

United States

Website

www.changenerdcollective.com

Vendor Details

Company Name

INFOCU5

Founded

2014

Country

United States

Website

www.infocu5.com/our-software/

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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