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Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Description
Thorough planning is essential for achieving flawless events, and with protel MICE, hotels can efficiently manage every facet of the process. From the very first inquiry made by the customer to the booking phase, every detail is carefully handled on the event day, culminating in the final payment being processed by the hotel. Users can effortlessly upload rooming lists directly from any Microsoft Excel file, regardless of the format, or they can allocate rooms based on individual phone inquiries. This system is particularly advantageous for pre-arranged room blocks that travel organizers, wholesalers, tour operators, hotel consolidators, travel agents, and OTAs have acquired. It allows for the scheduling of both single and divisible meeting spaces, as well as the arrangement of individual tables and seating. Events can be created and modified while reserving function rooms concurrently, providing flexibility and efficiency. Additionally, the sales probability feature offers more accurate forecasts regarding potential revenue or room availability. With diverse viewing options and comprehensive filtering capabilities, users can conduct thorough analyses of information to enhance decision-making processes. This level of detail ensures that every event is executed to perfection, leaving no stone unturned.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Atomize
Beonprice
Duetto
FLYR
GuestJoy
HQ revenue
HotelAppz
Lighthouse
LodgIQ
Loopon
Integrations
Atomize
Beonprice
Duetto
FLYR
GuestJoy
HQ revenue
HotelAppz
Lighthouse
LodgIQ
Loopon
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Vendor Details
Company Name
Xn protel Systems
Founded
2002
Country
Australia
Website
xnprotel.net/solutions/protel-air/protel-mice/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Event Management
Attendee Management
Badge Management
Conferences / Conventions
Exhibit / Vendor Management
Gamification
Room Block Management
Social Media Promotion
Sponsorship Management
Surveys & Feedback
Ticketing
Volunteer Management
Weddings / Parties
