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Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Description
Oracle Hospitality Suite8 Property integrates all hotel operations into one comprehensive software platform. Covering everything from reservations and housekeeping to dining and marketing, this suite addresses every facet of hotel management while prioritizing the guest experience. Currently, this solution is available exclusively in the EMEA region. Obtain a holistic understanding of your guests through detailed profiles and seamless transaction tracking. Boost revenue with simplified online options for room bookings, dining reservations, gift vouchers, and ticket sales. Enhance operational efficiency with integrated tools for distribution management, as well as restaurant and leisure services. Strengthen communication before and after guest stays by offering tailored promotions and collecting feedback through surveys. It also proficiently manages events, including banquets and conferences, from initial inquiry to final billing. Due to its extensive billing capabilities, it serves as an excellent stand-alone option for conference centers, ensuring a streamlined experience for event organizers and attendees alike.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Canary Digital Tipping
Crave
DigitalGuest
Docyt
Grazzy
Innspire
OPERA Cloud Central
OpenKey
Pesapal
SONIFI
Integrations
Canary Digital Tipping
Crave
DigitalGuest
Docyt
Grazzy
Innspire
OPERA Cloud Central
OpenKey
Pesapal
SONIFI
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Vendor Details
Company Name
Oracle
Founded
1977
Country
United States
Website
www.oracle.com/industries/hospitality/products/suite8-property.html
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
