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Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Description
HTI is dedicated to developing top-tier cloud-based hotel management software tailored for the international hospitality sector. Their premier offering, Central Reservations (CRS), sets the standard for excellence within the industry. Nebula is set to replace eRes in the Global CRS arena, with the goal of providing a comprehensive cloud suite that encompasses reservations, channel management, as well as food and beverage and inventory control solutions. NebulaCRS, which builds upon the foundations of eRes CRS, stands out as a leading cloud-based Central Reservations and distribution platform. It enables property management of real-time rates and availability, regardless of the property's scale. The platform also features a renowned Call Centre, facilitating seamless distribution for both Guests and Agents seeking accommodation. Users can establish an unlimited number of base rates, allowing for the creation of a highly dynamic derived rates strategy aimed at optimizing revenue. With connections to over 50 channels and ongoing onboarding of additional options, eRes and Nebula emerge as the clear choice for those in the hospitality industry looking for robust solutions. The continuous evolution of their offerings demonstrates HTI's commitment to innovation and excellence in hotel management technology.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
NebulaPMS
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Vendor Details
Company Name
HTI
Country
South Africa
Website
www.htihospitality.tech/eres-crs/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
