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Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Description
In today's highly competitive hospitality sector, the efficiency and warmth exhibited at the front desk have become essential requirements rather than mere advantages. To address this need, Hotelware PMS offers a comprehensive array of features that empower hospitality professionals to enhance guest service, ultimately leading to increased revenue per available room (REV PAR). This property management system is thoughtfully crafted to accommodate the diverse needs of hotels of all sizes, including hotel chains, and can be tailored for operation in both single and multi-property environments. Furthermore, Hotelware PMS seamlessly integrates with other hotelware systems, providing hoteliers with a cohesive and fully interconnected solution. Its reservation capabilities include a robust suite of tools for overseeing both individual and group bookings, whether they are made directly or through tour operators, travel agents, or corporate clients. The platform supports a variety of functionalities, such as reservation confirmations, cancellations, managing waiting lists, securing deposits, and accommodating sharers. Additionally, its user-friendly rate management system facilitates effective handling of contracts and pricing strategies, thereby ensuring a streamlined operation. With these features, Hotelware PMS not only simplifies everyday tasks but also enhances the overall guest experience.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Civitfun
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Vendor Details
Company Name
Theova UHS
Country
Cyprus
Website
www.theovauhs.com/hotelware-pms
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
