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Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Description
Experience exceptional property management with FCS CosmoPMS, a platform designed for the hospitality industry that is optimized for mobile devices. This advanced system allows users to streamline both front and back of house operations, leading to improved efficiency that boosts revenue and occupancy rates. With its user-friendly interface, managing operations becomes effortless and straightforward. Accessible on various mobile devices, including tablets and smartphones, FCS CosmoPMS enables easy configuration of user roles, Forex, room rates, and customization of guest forms. It also features seamless integration with SiteMinder and OTAs like Booking.com, allowing for real-time, two-way connections that enhance reservation management. Save valuable time by automating housekeeping tasks, ensuring guests never have to wait for a clean room again. Forget about the need for walkie-talkies or phone calls to check room availability. By leveraging data-driven insights, you can increase profits and monitor your hotel's growth while maintaining complete control over operations. FCS CosmoPMS empowers hospitality professionals to optimize their services and elevate guest experiences.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
BOTSHOT
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Vendor Details
Company Name
FCS Computer Systems
Founded
1982
Country
Singapore
Website
fcspms.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
