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Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Description
Let Easy-Rez streamline your reservation process, enhance operational efficiency, and automate your administrative tasks. Build a stunning website that captivates your guests and showcases your offerings. Understand user behavior and enable bookings with just a single click. Gain full oversight of all reservations and room records, ensuring seamless management. Simply input guest information via the registry to facilitate a swift and organized check-in process, along with efficient account management. Effortlessly oversee group bookings, room allocations, quotes, and confirmations. Implement charge routing and master accounts to manage deposits, balances, and invoicing with ease. Facilitate express check-ins and group check-outs quickly and efficiently. Welcome your guests with a beautifully designed version of your site that is fully optimized for their mobile devices. Enjoy easy navigation across all booking engine interfaces, allowing your guests to comfortably explore your inventory and prices until they secure their bookings, ensuring a satisfactory user experience from start to finish. This comprehensive solution empowers your establishment to maximize revenue while offering unparalleled service.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Duve
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Vendor Details
Company Name
Easy-Rez Hospitality Solutions
Founded
2010
Country
Mexico
Website
www.easy-rez.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
