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Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Description
This user-friendly and lightweight property management system (PMS) is specifically designed for bed and breakfasts, guest houses, and vacation rentals, offering seamless access through both mobile and web applications. You can manage your data from anywhere, ensuring you never lose track of important information. The platform boasts no limitations regarding room types, channels, or rate plans, making it highly customizable for your specific needs. With an intuitive calendar feature, adding reservations is just a click away. Every aspect of the system has been thoughtfully crafted to cater to the requirements of your business. You can easily oversee your bookings, monitor guest arrivals and departures, and track unconfirmed reservations while also having the ability to communicate with clients via email or phone. Additionally, it allows you to keep tabs on expected deposits and confirmations, along with a variety of other essential functionalities. Furthermore, you can configure your lodging setup to mirror your operations accurately, input both tentative and confirmed reservations complete with client information, and efficiently manage the check-in and check-out processes while tracking any anticipated advances from guests. This comprehensive solution ensures you can focus on providing excellent service to your guests.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$5.50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Vendor Details
Company Name
Discoveroom
Founded
2013
Country
Greece
Website
www.discoveroom.com/reservations-get-the-app/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Reservations
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
