Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
In a world where innovation has become commonplace, maintaining IT continuity remains crucial, requiring careful oversight. Striking the right equilibrium is essential, and outsourcing your IT can enable you to concentrate on your strategic objectives. The motivations behind outsourcing have evolved beyond mere cost savings; partnering with a strategic ally allows you to prioritize long-term value creation. At Cegeka, we adopt a proactive stance, aligning our efforts with your business goals. For us, outsourcing transcends the simple provision of services; our mission is to foster your growth and enhance your operations. We emphasize collaboration rooted in understanding and dedication, relieving you of the burden of infrastructure management. Our approach is adaptable, catering to public cloud, private cloud, on-premises setups, and hybrid solutions. Furthermore, we are committed to ensuring that your infrastructure is resilient and prepared for the future through our flexible 'as-a-service' model, ultimately empowering your organization to thrive in an ever-evolving landscape.
Description
EverHelp stands out as a premier company in the realm of Customer Service Outsourcing. We assist our clients with everyday operations, allowing them to dedicate their efforts toward crafting exceptional products. Our approach is multichannel and operates around the clock, encompassing all major communication methods such as live chat, phone calls, email, ticketing systems, back office tasks, transcription, data entry, and beyond. Additionally, we offer top-tier customer support for mobile applications, addressing all relevant aspects such as billing inquiries, compliance checks, and subscription policy evaluations. By creating customized customer service strategies, we not only enhance the user experience but also deliver valuable insights through thorough analysis and meticulous process tracking. This ensures that our clients have the information they need to continuously improve their services.
API Access
Has API
API Access
Has API
Integrations
AT&T Alien Labs Open Threat Exchange
SmartDocuments
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cegeka
Founded
1992
Country
Belgium
Website
www.cegeka.com/en/be/solutions/it-infrastructure-management
Vendor Details
Company Name
EverHelp
Founded
2021
Country
Poland
Website
www.ever-help.net
Product Features
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management