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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

In a world where innovation has become commonplace, maintaining IT continuity remains crucial, requiring careful oversight. Striking the right equilibrium is essential, and outsourcing your IT can enable you to concentrate on your strategic objectives. The motivations behind outsourcing have evolved beyond mere cost savings; partnering with a strategic ally allows you to prioritize long-term value creation. At Cegeka, we adopt a proactive stance, aligning our efforts with your business goals. For us, outsourcing transcends the simple provision of services; our mission is to foster your growth and enhance your operations. We emphasize collaboration rooted in understanding and dedication, relieving you of the burden of infrastructure management. Our approach is adaptable, catering to public cloud, private cloud, on-premises setups, and hybrid solutions. Furthermore, we are committed to ensuring that your infrastructure is resilient and prepared for the future through our flexible 'as-a-service' model, ultimately empowering your organization to thrive in an ever-evolving landscape.

Description

Facilitating teamwork, secure sharing of information, and enhancing business efficiency for law enforcement agencies globally, we have developed a thorough complaint management solution by merging our award-winning platform with the comprehensive expertise in complaint handling and outsourcing provided by Equiniti Hazell Carr. This results in a versatile and robust platform specifically designed to meet your unique operational requirements, along with expert technical resources and outsourcing options. Our all-encompassing solution is suitable for extensive remediation and rectification initiatives, allowing you to handle complaints or cases proactively before they escalate into larger issues. Additionally, our modular approach allows you to choose individual components to customize your customer service experience, or opt for a fully managed service solution that covers every aspect of complaint management, ensuring a seamless and efficient process for your agency. By leveraging our solution, you can significantly improve the overall effectiveness of your operations while maintaining high standards of service delivery.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AT&T Alien Labs Open Threat Exchange Yes 
SmartDocuments Yes 

Integrations

AT&T Alien Labs Open Threat Exchange No 
SmartDocuments No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Cegeka

Founded

1992

Country

Belgium

Website

www.cegeka.com/en/be/solutions/it-infrastructure-management

Vendor Details

Company Name

Equiniti

Founded

2007

Country

United Kingdom

Website

equiniticharter.com

Product Features

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring No 

Product Features

Complaint Management

Case Management No 
Complaint Classification No 
Corrective Actions (CAPA) No 
Customer Complaint Tracking No 
Feedback Management No 
Forms Management No 
Issue Tracking No 
Quality Assurance Management No 
Routing No 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

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