Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Examining analytics can often be intricate and require a significant investment of time. Our visualization software presents data through various formats, including charts, grids, and geographical maps. This enables you to assess and understand what is important to your audience effectively. Typically, the installation of a digital analytics tool can be quite challenging. However, CasterStats simplifies this process, allowing you to track your data with just a few clicks. The setup is straightforward, and your data is swiftly incorporated into a comprehensive dashboard. Furthermore, numerous analytics platforms fail to support the integration of all streaming media technologies, limiting their effectiveness. With CasterStats, you can ensure that all aspects of your media are captured and analyzed seamlessly.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
API Access
Has API
Integrations
Google Data Studio
Microsoft 365
Microsoft Power BI
Tableau
Talkdesk
Integrations
Google Data Studio
Microsoft 365
Microsoft Power BI
Tableau
Talkdesk
Pricing Details
€100 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NueroMedia
Founded
2009
Country
Belgium
Website
www.casterstats.com
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
Dashboard
Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets