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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Examining analytics can often be intricate and require a significant investment of time. Our visualization software presents data through various formats, including charts, grids, and geographical maps. This enables you to assess and understand what is important to your audience effectively. Typically, the installation of a digital analytics tool can be quite challenging. However, CasterStats simplifies this process, allowing you to track your data with just a few clicks. The setup is straightforward, and your data is swiftly incorporated into a comprehensive dashboard. Furthermore, numerous analytics platforms fail to support the integration of all streaming media technologies, limiting their effectiveness. With CasterStats, you can ensure that all aspects of your media are captured and analyzed seamlessly.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Data Studio
Microsoft 365
Microsoft Power BI
Tableau
Talkdesk

Integrations

Google Data Studio
Microsoft 365
Microsoft Power BI
Tableau
Talkdesk

Pricing Details

€100 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

NueroMedia

Founded

2009

Country

Belgium

Website

www.casterstats.com

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Product Features

Alternatives

Alternatives

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