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Average Ratings 15 Ratings

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support

Description

Casebase empowers organizations to transform their use case ideas into impactful and groundbreaking data analytics and AI solutions. By utilizing Casebase, you can methodically develop your collection of use cases while documenting the entire development journey in an organized manner, implementing governance protocols, and guiding your data and AI strategy throughout its lifecycle. As data and AI applications, along with their associated processes, become increasingly diverse within enterprises, effective portfolio management emerges as a crucial element for fostering innovation and achieving operational excellence. Adopting a focused and sustainable strategy for your data and AI transformation journey is essential. We offer an all-encompassing solution that enhances your use case portfolio from conception to execution, ensuring a seamless transition throughout the lifecycle. Encourage targeted idea generation and execution while effectively prioritizing and managing your use case portfolio. Additionally, maintain a holistic view of your entire portfolio to identify which use cases offer the highest return on investment potential. This comprehensive approach not only maximizes value but also drives continuous improvement in your organization's data and AI endeavors.

Description

ProProfs Knowledge Base serves as a powerful knowledge management tool designed to create easily searchable online FAQs, enhancing customer service and minimizing ticket volumes. This platform centralizes access to a wide array of files, documents, and instructional articles, allowing users to reach them from various devices and platforms. Organizations can seamlessly disseminate crucial information to train their sales, customer service, and support personnel effectively. Furthermore, it acts as a valuable resource for onboarding new employees, familiarizing them with company protocols and procedures. By significantly boosting productivity, ProProfs Knowledge Base enables both employees and customers to swiftly locate the information they seek, regardless of time or location. Additionally, this software alleviates the repetitive task of answering frequently asked questions, streamlining communication and efficiency within the organization. Ultimately, it enhances overall operational effectiveness by ensuring that knowledge is readily available when needed.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
Google Analytics
Jira
Jira Work Management
LiveChat
Olark
SnapEngage
Tidio
Wufoo
Zendesk

Integrations

Freshdesk
Google Analytics
Jira
Jira Work Management
LiveChat
Olark
SnapEngage
Tidio
Wufoo
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$6 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Casebase

Founded

2021

Country

Germany

Website

casebase.ai/

Vendor Details

Company Name

ProProfs

Founded

2006

Country

United States

Website

www.proprofs.com

Product Features

Product Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

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