Average Ratings 1 Rating
Average Ratings 1 Rating
Description
The Persons of Interest feature allows users to craft tailored profiles for particular individuals or cases. For instance, some investigators leverage this tool to monitor court evictions, while others assist reformed gang members in securing employment. With the flexibility to incorporate custom fields, you can effectively manage each individual according to your requirements. Additionally, you can invite external collaborators to access cases while controlling the ability to transfer case ownership among registered members. When invitations are sent to other users, they automatically receive an email containing a ‘Secure Access Code’ for entry, which is designed to expire to prevent outdated personnel from lingering on the roster. This system also supports the transfer of case ownership to different members within the group. Ensuring the security of your data is paramount, as all pages are protected by 2048-bit SSL encryption, along with multiple database redundancies and off-site backups. Furthermore, you can effortlessly attach documents to each case, leave comments, and share them with others, enhancing collaboration and communication.
Description
Revolutionize the way you handle case and complaint management with Resolve Enterprise. This software offers a highly adaptable solution designed to streamline your business operations, catering to everything from straightforward incidents or complaints to intricate cases and thorough investigations. With Resolve Enterprise, you can effortlessly monitor and search for every interaction related to a case or complaint using intuitive dashboards and comprehensive reporting tools. It not only assists in managing cases or complaints throughout their entire life cycle but also ensures efficient logging, task allocation, deadline management, and communication updates. Moreover, it provides robust document management capabilities that extend all the way to resolution, reporting, and in-depth analysis, making it an indispensable tool for any organization. By adopting Resolve Enterprise, you can enhance your operational efficiency and improve overall customer satisfaction.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$40 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Jacket Software
Founded
2014
Country
United States
Website
casejacket.com
Vendor Details
Company Name
Resolve Software Group
Country
Australia
Website
www.resolvesoftware.com.au
Product Features
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Investigation Management
Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles