Learn More

Average Ratings 182 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the United Kingdom and Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family. Subscription includes CQC and CIW compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty. Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025.

Description

Rostery is a cloud-based application tailored for rostering and care management, specifically aimed at Australian NDIS providers, plan managers, and aged-care services that offer Support at Home solutions. This comprehensive platform integrates shift scheduling and workforce management with essential records such as client and staff information, support plans, service agreements, case notes, timesheets, and attendance tracking. Additionally, it facilitates NDIS budget and plan management, service bookings, claims processing, and invoicing, featuring distinct workflows for plan managers. Support workers benefit from dedicated iOS and Android apps to access their shifts, log visit details, and submit timesheets, whereas administrators have the capability to oversee rosters, client data, and billing via a web application. Furthermore, Rostery enhances operational efficiency by offering calendar, accounting, payroll, and NDIS portal integrations, which streamline scheduling and financial processes. Overall, the software is engineered to cater specifically to organizations that provide disability support, in-home care, and aged-care services across Australia, ensuring they can deliver high-quality care effectively.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Xero Yes 
Access Abacus Yes 
Access Mosaic Yes 
CM Yes 
ChatGPT No 
Claude No 
Employment Hero No 
GP Connect Yes 
Google Calendar No 
Hastee Yes 
MYOB No 
Microsoft 365 No 
Model Context Protocol (MCP) No 
QuickBooks Online No 
Sage 50 Yes 
Sage Payroll Yes 
Tempaid Yes 
intelliHR No 

Integrations

Xero Yes 
Access Abacus No 
Access Mosaic No 
CM No 
ChatGPT Yes 
Claude Yes 
Employment Hero Yes 
GP Connect No 
Google Calendar Yes 
Hastee No 
MYOB Yes 
Microsoft 365 Yes 
Model Context Protocol (MCP) Yes 
QuickBooks Online Yes 
Sage 50 No 
Sage Payroll No 
Tempaid No 
intelliHR Yes 

Pricing Details

£120 per month
All-in-one pricing with a minimum monthly fee of £120 plus VAT.
Prices are based on the total number of carers using the software. There is no fee for admin users.
Includes the cost of MOA Benchmarking's audit tool to help maintain and improve your CQC/CIW rating. Additional MOA modules are discounted to £0.50 per carer per month.
Free Trial No 
Free Version Yes 

Pricing Details

A$199/mo
Starter is A$199/month for up to 25 participants and 15 staff; Growth is A$499/month for up to 75 participants; Scale is A$999/month for up to 200 participants. Prices exclude GST. Enterprise pricing is custom; the Support at Home/Aged Care add-on is listed at A$349/month.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CareLineLive

Founded

2014

Country

United Kingdom

Website

carelinelive.com

Vendor Details

Company Name

Notion Tech

Founded

2026

Country

Australia

Website

rostery.com.au

Product Features

Home Care

CareLineLive is a comprehensive management platform tailored for home care agencies of all sizes aiming to provide safe, efficient, and person-centered care. This innovative solution replaces outdated paper methods and disjointed systems by integrating scheduling, care delivery, and compliance into one user-friendly platform. Care managers can efficiently create rotas, oversee visit management, track care in real-time, and keep precise records, ensuring complete visibility across their services. Care staff can utilize a straightforward mobile application to access their schedules, check in and out of appointments, document care notes and medications, and instantly share updates. This streamlines administrative tasks and enhances the continuity of care. Emphasizing usability, reliability, and exceptional customer support, CareLineLive enables agencies to minimize time spent on documentation, allowing them to focus more on the individuals they serve. Originally designed for the UK market, CareLineLive is also compliant with Australia's updated Aged Care Act and Support at Home guidelines.

Billing & Invoicing Yes 
Care Plan Management Yes 
Caregiver Management Yes 
Client Management Yes 
Field Communication Yes 
Insurance Management No 
Payroll Management Yes 
Scheduling Yes 
Visit Verification Yes 

Home Health Care

CareLineLive is an innovative platform for managing home health care, specifically crafted to assist care teams in providing exceptional services within clients' residences. This comprehensive system integrates visit coordination, care provision, clinical documentation, and compliance monitoring into a single secure solution, enabling providers to minimize administrative burdens and enhance supervision. Care managers can effectively organize teams, track visits in real-time, and ensure that precise records are maintained for each client. Care workers benefit from a user-friendly mobile application that allows them to view their schedules, document visit information, log medication details, and make observations right at the point of care. This functionality enhances accuracy and communication while significantly cutting down on paperwork. Designed with reliability and user-friendliness in mind, CareLineLive empowers home health care organizations to function more efficiently, with a strong emphasis on patient safety and care quality. Originally developed for the UK market, CareLineLive is also compliant with Australia’s recent Aged Care Act and Support at Home standards, while expanding its capabilities to meet NDIS requirements.

Billing & Invoicing Yes 
Charting Yes 
Electronic Signature Yes 
Employee Tracking Yes 
Medication Database Yes 
Patient Intake Yes 
Scheduling Yes 
Time / Task Reporting Yes 

Product Features

Home Care

Billing & Invoicing No 
Care Plan Management No 
Caregiver Management No 
Client Management No 
Field Communication No 
Insurance Management No 
Payroll Management No 
Scheduling No 
Visit Verification No 

Alternatives

Alternatives

CareOS Reviews

CareOS

CareOS (Byte River Ltd)
Access Care Planning Reviews

Access Care Planning

Access Group
Corella Reviews

Corella

Business Innovise Hub
CareOS Reviews

CareOS

CareOS (Byte River Ltd)