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support

Description

Gather feedback from customers and prospects, whether collected manually or through automated systems. Identify their specific desires, timelines, and the significance of these requests, while also uncovering any obstacles, quick wins, final asks, or shared requirements. Organize features into broader initiatives and categorize them according to their impact areas, allowing for a comprehensive view of the overall situation, and prioritize the features accordingly. Analyze both current and anticipated Annual Recurring Revenue (ARR)—including new, retained, or churned accounts—while employing a smart calculation method based on the requests' relevance to the value of a customer's deal. Ensure that the status and timelines of features are automatically updated from their primary source of truth for seamless tracking. This holistic approach enables a more strategic alignment of development efforts with customer needs and business goals.

Description

Craft.io is more than just a tool for planning, prioritization and visualization. Each feature in the platform was carefully selected to help you make better product choices and achieve your goals. This is achieved by providing a framework that meets the needs of highly-performing PM teams.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira
Slack
Dropbox
GitHub
GitLab
Google Drive
HubSpot CRM
HubSpot Customer Platform
ITONICS
Intercom
Jira Service Management
Jira Work Management
Linear
Notion
Productboard
Salesforce
Shortcut
Textmetrics
Trello
Typeform

Integrations

Jira
Slack
Dropbox
GitHub
GitLab
Google Drive
HubSpot CRM
HubSpot Customer Platform
ITONICS
Intercom
Jira Service Management
Jira Work Management
Linear
Notion
Productboard
Salesforce
Shortcut
Textmetrics
Trello
Typeform

Pricing Details

$400 per month
Free Trial
Free Version

Pricing Details

$39 per user per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cardinal

Founded

2023

Country

United States

Website

cardinalapp.io

Vendor Details

Company Name

Craft.io

Founded

2015

Country

Israel

Website

craft.io

Product Features

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Product Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Kanban

Collaboration Tools
Dependency Tracking
KPI Monitoring
Milestone Tracking
Multi-Board
Prioritization
Project Planning
Roadmapping
Supports Scrum
Task Management
Time Tracking

OKR

Benchmarking
Feedback Management
Goal Management
KPIs
Prioritization
Progress Tracking
Strategic Planning

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Alternatives

Alternatives

Jira Reviews

Jira

Atlassian