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ease
features
design
support

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Description

Reaching out to someone swiftly is most effectively done through text messaging. With Captivated, incoming texts are seamlessly directed to an employee, similar to how phone calls are managed. This approach eliminates hold times, allowing immediate engagement with the right person who can assist. You can receive texts directly from your website or any of your landline or toll-free numbers, facilitating real-time communication with customers just as they would with friends and family. Improved customer interaction and retention lead to increased sales opportunities; consequently, more sales prospects paired with satisfied customers result in higher revenue. Furthermore, you can collaborate with your team members and provide coaching on customer communications. Every conversation is securely stored in the cloud, making it easily accessible on both mobile devices and browsers. This integration of communication tools not only enhances efficiency but also fosters a more connected and responsive business environment.

Description

Up until now, traditional landline VoIP and toll-free numbers were unable to send or receive text messages, but that has changed, allowing for genuine two-way texting capabilities using advanced business tools. Is it possible for your business's landline, toll-free, or VoIP number to be enabled for texting? Most business landline VoIP and toll-free numbers can be easily activated through TextBox, while mobile numbers are inherently text-enabled. Providing your number meets the necessary criteria and is verified, the activation process is straightforward and only takes a few minutes. To proceed with activating your eligible business landline, VoIP, or toll-free number, you will first need to confirm that your business owns the number(s) in question. The easiest method for verification is for us to contact you directly at the number, ensuring it belongs to you, and subsequently sending an electronic Letter of Authorization to grant permission for activation of the number(s). This streamlined process enhances your ability to engage with customers through text messaging, ultimately benefiting your business's communication strategy.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$59.90 per month
Free Trial
Free Version

Pricing Details

$49 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Captivated

Country

United States

Website

captivated.works/

Vendor Details

Company Name

TextBox

Founded

1994

Country

United States

Website

www.businesstextbox.com

Product Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Product Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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