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Description
• Identify Themes
• Illustrate Findings
• Sentiment Analysis by Topic
• Enhanced by Collaborative AI
Caplena serves as a customer feedback platform that leverages augmented intelligence to assist market researchers, customer experience specialists, and consultants in extracting profound insights from qualitative text data.
The inception of Caplena traces back to the realization by co-founders Maurice and Pascal that numerous market research agencies grappling with customer feedback encounter a common challenge: an overload of open-ended responses coupled with insufficient time to conduct thorough analyses.
Since its launch in the Spring of 2018, Caplena has processed over 50 million responses, consistently adding around 120 new projects each week. Today, it stands as the preferred text analytics solution for more than 100 enterprises across over 15 nations, with notable clients including Swisscom, eBay, DHL, Coop, and Joyn, demonstrating its widespread impact and utility in the market research landscape.
Description
A Business Intelligence platform that seamlessly operates with massively parallel databases designed for data visualization, operational analytics, as well as tracking and reporting capabilities. MPP BI creates a comprehensive pathway to access your business data efficiently. It ensures that all necessary information from various data sources is prepared, cleaned, and consolidated, making it readily available for your tasks. With a diverse array of integration options, the platform is versatile and adaptable to your needs. The processing capabilities are extensive, allowing for limitless combinations of different data types, processing techniques, and update frequencies. For visualization, the platform offers an abundance of fundamental data visuals, along with features like drilling down, ratings, and other user-friendly tools that enhance decision-making. Collaboration is made easy with interactive presentations, analytics that can be natively embedded in your corporate portal, and straightforward data export functionalities. Additionally, the platform includes robust text analytics that uncover significant insights from your text data. Built on top of the MPP BI framework, our fast and scalable text analytical engine, MPP NLP, offers features such as text filtering and both rule-based and machine learning classification, ensuring your data analysis is as effective as possible. By integrating these capabilities, businesses can gain a deeper understanding of their data landscape and make more informed decisions.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Axis LMS
Quickwork
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$10 per user, per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Caplena
Founded
2017
Country
Switzerland
Website
caplena.com/en/
Vendor Details
Company Name
MPP Insights
Founded
2022
Country
United States
Website
mppbi.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Data Visualization
Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery
