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Description
• Identify Themes
• Illustrate Findings
• Sentiment Analysis by Topic
• Enhanced by Collaborative AI
Caplena serves as a customer feedback platform that leverages augmented intelligence to assist market researchers, customer experience specialists, and consultants in extracting profound insights from qualitative text data.
The inception of Caplena traces back to the realization by co-founders Maurice and Pascal that numerous market research agencies grappling with customer feedback encounter a common challenge: an overload of open-ended responses coupled with insufficient time to conduct thorough analyses.
Since its launch in the Spring of 2018, Caplena has processed over 50 million responses, consistently adding around 120 new projects each week. Today, it stands as the preferred text analytics solution for more than 100 enterprises across over 15 nations, with notable clients including Swisscom, eBay, DHL, Coop, and Joyn, demonstrating its widespread impact and utility in the market research landscape.
Description
KnowledgeHound simplifies the process of organizing and analyzing your research data by consolidating everything into a single platform. You can effortlessly import information from your preferred tools through our integrations or upload data from any external research provider. This eliminates data silos, allowing everyone to access valuable insights and answers derived from your comprehensive customer insights. With the aid of natural language search, KnowledgeHound enables you to easily locate relevant survey questions from your existing research, facilitating informed decision-making based on essential information. Whether you want to unveil a compelling narrative, discover impactful charts, or identify recurring themes from consumer feedback, the search capabilities enhance your research experience. KnowledgeHound’s data visualization features empower anyone to present themselves as a proficient researcher, allowing you to craft polished charts and tables, perform cross-tabulations, extract themes and sentiments from open-ended responses, and promptly showcase trends and averages in an aesthetically pleasing format suitable for presentations. With such versatile tools at your disposal, you can drive impactful insights and engage your audience more effectively than ever before.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Axis LMS
Yes
GfK Etilize
No
Ipsos Retail Performance
No
Quickwork
Yes
SurveyMonkey
No
Voxpopme
No
Integrations
Axis LMS
No
GfK Etilize
Yes
Ipsos Retail Performance
Yes
Quickwork
No
SurveyMonkey
Yes
Voxpopme
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Caplena
Founded
2017
Country
Switzerland
Website
caplena.com/en/
Vendor Details
Company Name
KnowledgeHound
Founded
2013
Country
United States
Website
www.knowledgehound.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Text Mining
Boolean Queries
No
Document Filtering
No
Graphical Data Presentation
No
Language Detection
No
Predictive Modeling
No
Sentiment Analysis
No
Summarization
No
Tagging
No
Taxonomy Classification
No
Text Analysis
No
Topic Clustering
No
Product Features
Data Visualization
Analytics
No
Content Management
No
Dashboard Creation
No
Filtered Views
No
OLAP
No
Relational Display
No
Simulation Models
No
Visual Discovery
No
