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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

CallerDesk is an innovative cloud-based telephony and communication platform that enables businesses to enhance and automate their customer interaction processes through functionalities like IVR, call tracking, and integration with CRM systems. This solution is crafted to optimize the management of both incoming and outgoing communications, thereby boosting overall efficiency and elevating the customer experience. Positioned within the realm of cloud telephony software, CallerDesk provides a suite of communication tools suitable for businesses of all sizes and is especially beneficial for sectors that experience a high volume of customer calls, including customer support, sales, marketing, and service-oriented industries. The platform serves as an excellent resource for teams aiming to simplify repetitive tasks associated with call management, keep tabs on customer interactions, and evaluate communication metrics in real-time, ultimately leading to more informed decision-making. Key Features of CallerDesk: IVR (Interactive Voice Response) System: Empowers businesses to automate their responses and effectively direct calls to the right departments or agents. Call Automation: Enhances the efficiency of both incoming and outgoing calls while reducing manual effort and errors. Additionally, the platform offers comprehensive analytics tools to help businesses measure performance and identify areas for further improvement.

Description

SIP Caller, a cloud-based outbound dialer, leverages the telephone features of your existing Phone System. It can be integrated into any Phone System that supports SIP & RTP Standards, registering as an extension and making calls. SIP Caller was designed to be easy to use. - Integration with the Phone System can be done in a matter of minutes. SIP Caller offers templates for the most popular use cases or a visual designer that allows you to create custom interactions. - Setting up an entire campaign is as easy as defining your working hours, configuring your call flow, and uploading numbers to call. SIP Caller detects automatically if the answering device is a live person or an answering machine. This feature alone increases the productivity of agents, as they only receive calls that are connected to a real person. SIP Caller offers real-time and historical reports.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

3CX No 
FreePBX No 

Integrations

3CX Yes 
FreePBX Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$41/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

CallerDesk

Founded

2016

Country

India

Website

callerdesk.io

Vendor Details

Company Name

Easy Caller LLC

Founded

2023

Country

United States

Website

sipcaller.com

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Auto Dialer

Call Center Management Yes 
Call Recording No 
Call Reporting No 
Call Scripting No 
Lead Management Yes 
Power Dialer Yes 
Predictive Dialer Yes 
Preview Dialer Yes 
Progressive Dialer Yes 
Surveys Yes 

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