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Average Ratings 0 Ratings
Description
CallerDesk is an innovative cloud-based telephony and communication platform that enables businesses to enhance and automate their customer interaction processes through functionalities like IVR, call tracking, and integration with CRM systems. This solution is crafted to optimize the management of both incoming and outgoing communications, thereby boosting overall efficiency and elevating the customer experience.
Positioned within the realm of cloud telephony software, CallerDesk provides a suite of communication tools suitable for businesses of all sizes and is especially beneficial for sectors that experience a high volume of customer calls, including customer support, sales, marketing, and service-oriented industries. The platform serves as an excellent resource for teams aiming to simplify repetitive tasks associated with call management, keep tabs on customer interactions, and evaluate communication metrics in real-time, ultimately leading to more informed decision-making.
Key Features of CallerDesk:
IVR (Interactive Voice Response) System: Empowers businesses to automate their responses and effectively direct calls to the right departments or agents.
Call Automation: Enhances the efficiency of both incoming and outgoing calls while reducing manual effort and errors. Additionally, the platform offers comprehensive analytics tools to help businesses measure performance and identify areas for further improvement.
Description
SIP Caller, a cloud-based outbound dialer, leverages the telephone features of your existing Phone System. It can be integrated into any Phone System that supports SIP & RTP Standards, registering as an extension and making calls.
SIP Caller was designed to be easy to use.
- Integration with the Phone System can be done in a matter of minutes.
SIP Caller offers templates for the most popular use cases or a visual designer that allows you to create custom interactions.
- Setting up an entire campaign is as easy as defining your working hours, configuring your call flow, and uploading numbers to call.
SIP Caller detects automatically if the answering device is a live person or an answering machine. This feature alone increases the productivity of agents, as they only receive calls that are connected to a real person.
SIP Caller offers real-time and historical reports.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
3CX
No
FreePBX
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$41/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
CallerDesk
Founded
2016
Country
India
Website
callerdesk.io
Vendor Details
Company Name
Easy Caller LLC
Founded
2023
Country
United States
Website
sipcaller.com
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Product Features
Auto Dialer
Call Center Management
Yes
Call Recording
No
Call Reporting
No
Call Scripting
No
Lead Management
Yes
Power Dialer
Yes
Predictive Dialer
Yes
Preview Dialer
Yes
Progressive Dialer
Yes
Surveys
Yes