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Description
The innovation revolves around a distinctive method that ensures accurate tracking of the callback button's location on your website. We maintain a database of 12 million individuals who have requested calls through CallbackHunter, pre-filling their numbers in the widget for instant connection with just one click. This strategy significantly boosts our conversion rates. We strictly adhere to the regulations set forth in the 152 FZ “On the Protection of Personal Data” law, ensuring that all personal information is secure. CallbackHunter 7 can access user data from social networks like VK and Twitter, provided that users have consented to share their information. Within your personal dashboard, you will be able to view the social media profiles of visitors who have engaged in chat, requested a call, or sent an SMS. Prior to connecting with a client, CallbackHunter equips your agent with the client's name and relevant details, fostering a more personalized interaction. Additionally, you are empowered to address any complaints or continue conversations that may have been unintentionally interrupted, thanks to the capabilities offered by social media platforms. This seamless integration not only enhances user experience but also optimizes overall communication efficacy.
Description
Experience outstanding capabilities with top-tier call center software designed to enhance your business operations. The right calling platform can boost efficiency while offering advanced functionalities. Enjoy a range of dialing options, such as progressive, predictive, manual, and preview modes. Benefit from detailed reports that track performance, attendance, call logs, and provide comprehensive analytical insights. Calls can be allocated based on various factors, including agent availability, category, skill set, and additional parameters. The integration of a click-to-call feature on your website and internal CRM streamlines the calling process. Additionally, the dialer includes a remarkable automated callback feature for instances when an agent is unable to answer a call. SanCCS cloud call center solutions empower you to manage customer interactions across diverse channels, including Facebook, Viber, WhatsApp, and Twitter, facilitating smooth transitions for customers as they navigate between different platforms. With these tools at your disposal, your call center can significantly enhance customer satisfaction and operational efficiency.
API Access
Has API
API Access
Has API
Integrations
Collexo
Facebook
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Kapture CX
LeadSquared
Microsoft Dynamics 365
Pipedrive
Salesforce
Integrations
Collexo
Facebook
Freshdesk
HubSpot CRM
HubSpot Customer Platform
Kapture CX
LeadSquared
Microsoft Dynamics 365
Pipedrive
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
₹1499/User
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CallbackHunter
Founded
2014
Country
United States
Website
callbackhunter.com
Vendor Details
Company Name
SAN Softwares
Founded
1999
Country
India
Website
sansoftwares.com/products/sanccs-call-center-software/
Product Features
Inside Sales
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics