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Description
CallBack HVAC is a missed-call text-back solution tailored for HVAC businesses. When a customer makes a call that goes unanswered, the software promptly sends a text message to keep the lead's interest alive, preventing them from reaching out to other competitors.
HVAC business owners and those managing multiple crews can utilize CallBack HVAC to minimize job losses from missed calls, as it operates around the clock without requiring any manual oversight. Upon a missed call, customers receive an immediate and customizable text response assuring them that they will be contacted shortly.
The platform boasts several noteworthy features, including automatic text-back for missed calls, customizable SMS templates, real-time alerts, and an intuitive dashboard to monitor all interactions. The service comes with no long-term contracts, complicated setups, or the need for an answering service.
CallBack HVAC uses Twilio to ensure reliable SMS communication and is offered as a cloud-based SaaS solution, which means there is no software installation necessary. Pricing is $149/month with a 14-day free trial for interested users to explore its capabilities before committing. This innovative approach allows HVAC companies to maintain strong communication with potential clients effortlessly.
Description
OnCrew is an AI-powered answering service designed specifically for home-service professionals, including those in HVAC, plumbing, electrical, roofing, and other trades. It efficiently responds to incoming calls within approximately two rings, available around the clock, gathers essential job information and caller details, performs urgent-call triage tailored to specific trades, and sends a summary along with a recording after each interaction. Subscription plans begin at $49 per month, including a complimentary 14-day trial. This service is ideal for solo operators and small teams with multiple trucks who may miss calls during off-hours, while engaged in work, or over the weekend, ensuring they never lose potential business opportunities. By utilizing OnCrew, contractors can improve their customer service and streamline their communication process.
API Access
Has API
API Access
Has API
Pricing Details
$149/month
$149/month with a 14-day free trial. Includes missed-call text-back, after-hours lead capture, caller detail capture, urgency flags, callback queue, two-way SMS follow-up, business-hours controls, and English/Spanish support. Customer is responsible for their own Twilio/SMS usage costs.
Free Trial
Free Version
Pricing Details
$49/month
Starter $49/month, Pro $149/month, Multi-Truck $349/month. Every plan includes a 14-day free trial with no credit card required, a dedicated business phone number, 24/7 AI call answering, call summaries and recordings by email, and a monthly call allowance.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CallBack HVAC
Founded
2026
Country
United States
Website
callbackhvac.com
Vendor Details
Company Name
OnCrew
Founded
2026
Country
United States
Website
oncrew.ai
Product Features
HVAC
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
