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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Call2World emerged with the vision of enhancing telecommunications accessibility for our customers. As a young operator, we adopt a distinctive approach centered around exceptional customer service. Our goal is to simplify the complex, providing exclusive and supplementary services to position ourselves as the go-to operator of choice. Unique, our software, enables business clients to achieve an average savings of 28% (based on last year's data) without the need to switch providers. With over 7,500 lines under our management, we are dedicated to allowing your company to concentrate on its core business, recognizing that telecommunications should facilitate rather than dominate. Our extensive experience of over two decades in the industry has empowered us to create software and methodologies that result in savings, quality, and tailored solutions for our clients. If you're interested in discovering how we can assist you in reducing your company's telephone expenses and managing telecommunications more effectively, don't hesitate to check out our website for more information. By partnering with us, you're not just choosing a service; you're choosing a commitment to excellence and innovation in telecommunications.

Description

As a component of the TestGenius Pre-Employment Testing Suite, CritiCall software assesses the essential multitasking and computer skills of applicants for roles such as 911 dispatcher, public-safety dispatcher, call taker, and telecommunicator, which are critical in the modern dispatch and telecommunication landscape. This innovative tool empowers agencies to measure the specific skills and multitasking capabilities needed in a computer-driven telecommunication setting. CritiCall offers flexibility by being accessible online without supervision or available for supervised testing in-person. It is designed to become an integral element of your organization’s evaluation process for dispatcher and call-taker candidates. The testing is fully automated, and CritiCall's modular design supports tailored assessments to meet the unique requirements of each agency. Moreover, the Test Writer feature enables the creation of custom tests in various formats, ensuring that your testing needs can be met effectively. Thus, CritiCall stands out as a versatile solution for agencies looking to enhance their applicant assessment strategies.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

JOBfindah No 

Integrations

JOBfindah Yes 

Pricing Details

$11 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Call2World

Country

Spain

Website

www.call2w.com

Vendor Details

Company Name

Biddle Consulting Group

Website

biddle.com/dispatcher-testing-software.html

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management Yes 
IVR / Voice Recognition No 
Inbound Reporting Yes 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

Pre-employment Testing

Aptitude Testing No 
Candidate Comparison No 
Candidate Management No 
Customizable Tests Yes 
Online Testing No 
Personality Testing Yes 
Pre-made Test Library Yes 
Real Time Reporting No 
Skill Testing Yes 
Test Authoring No 
Workflow Management No 

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