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Average Ratings 0 Ratings
Description
Call-tracking measures and analyzes your telephone performance. Call-tracking allows companies to track and analyze their incoming calls. Call-tracking provides a reliable and accurate view of each communication medium you use in your strategy.
This allows you to better understand your communication costs and to adjust your budget accordingly. A call-tracking system is beneficial for all companies. To evaluate the effectiveness of your communication strategy, you don't need to be a large organization or have large budgets. It is important to evaluate your return on investment, even if you only use one communication medium.
This is especially important when you know that phone calls are the most important channel for purchasing intentions. Track your results with detailed alerts and reports.
Description
CALLBROKER Report View is a server-based application that empowers communications administrators or managers to evaluate and understand their organization's call flow. Tailored to enhance the experience of Cisco Unified Communications users, this reporting tool imposes no restrictions on the number of IP phones or calls, ensuring that communications managers have critical resources to swiftly analyze and effectively make decisions regarding organizational communications. With a web-based interface, CALLBROKER Report View enables detailed oversight of both internal and external call traffic. Specifically designed for call centers, it delivers insights into agent performance and queue statistics, along with a comprehensive array of data that fulfills the needs of any customer relationship management system, including metrics on answered calls, abandoned calls, talk durations, waiting times, and average wait durations. Furthermore, it integrates seamlessly with Cisco CUCM through AXL or LDAP and provides features such as email alerts and the capability to export reports in PDF and Excel formats, thereby facilitating enhanced operational efficiency and decision-making processes. The versatility and depth of analysis provided by CALLBROKER Report View make it an invaluable asset for organizations looking to optimize their communication strategies.
API Access
Has API
API Access
Has API
Integrations
Adobe Acrobat
Cisco Unified Communications Manager
Google Ads
Google Analytics
Google Chrome
Google Tag Manager
HubSpot CRM
HubSpot Customer Platform
LDAP
Looker
Integrations
Adobe Acrobat
Cisco Unified Communications Manager
Google Ads
Google Analytics
Google Chrome
Google Tag Manager
HubSpot CRM
HubSpot Customer Platform
LDAP
Looker
Pricing Details
€10 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Magnetis
Founded
2011
Country
France
Website
www.magnetis.fr/solution-call-tracking/
Vendor Details
Company Name
DAFQUEST
Founded
2012
Country
Spain
Website
www.dafquest.com/callbroker_report_view.html
Product Features
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log