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features
design
support

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Write a Review

Description

Call Sumo is a vital resource for businesses that rely on customer phone calls to enhance their customer acquisition and retention strategies. By integrating advanced Machine Learning with valuable Human Insights, we can easily pinpoint areas in marketing and customer engagement that require enhancement. The intricacies of business and marketing interactions can be daunting, but Call Sumo streamlines the optimization process by alerting the appropriate participant at the ideal moment—utilizing features like an Enhanced Caller ID for receptionists, SMS notifications for critical issues, and regular PDF reports for marketers and managers. This empowers them to make informed adjustments to their marketing and sales strategies, leading to improved business results. Call Sumo transforms your existing phone infrastructure with smart technology, regardless of its age. Our intelligent call tracking software offers insights that enable businesses to leverage marketing strategies commonly employed by Fortune 500 companies, ensuring you stay ahead of the competition while maximizing your outreach potential. In today's fast-paced business environment, having the right tools at your disposal is essential for success.

Description

Analyzing customer phone calls is crucial for increasing revenue and minimizing expenses. Infinity equips businesses with the tools to enhance sales, refine operational workflows, and make the most of their marketing budgets. As a cloud-based call intelligence solution, Infinity serves as a key component of the technology ecosystem for marketing, sales, and contact center operations. The platform's advanced call tracking capabilities are essential in gauging the genuine sentiment expressed during customer interactions. By grasping the underlying context and emotions of these calls, you can significantly elevate the results of your customer engagement efforts. Infinity meticulously connects user journeys, granting comprehensive insights into the factors that drive awareness, engagement, and conversion, thus optimizing your marketing investments and allowing you to concentrate on what is most important. Furthermore, it provides profound data insights that facilitate smarter sales strategies, empowering businesses to stay ahead of the game by understanding the context of conversations, which ultimately leads to faster and more substantial deal closures. By leveraging these insights, organizations can create more meaningful connections with their customers, fostering long-term loyalty and satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Analytics Yes 
Salesforce Yes 
Acquisio Yes 
Adobe Marketo Measure Yes 
CA Flowdock Yes 
CAKE Yes 
FranConnect Yes 
Google Ads Yes 
Google Forms Yes 
HubSpot Marketing Hub Yes 
Instapage Yes 
Optimizely One No 
Quantcast No 
QuanticMind No 
Upaknee No 
Webtrends No 

Integrations

Google Analytics Yes 
Salesforce Yes 
Acquisio No 
Adobe Marketo Measure No 
CA Flowdock No 
CAKE No 
FranConnect No 
Google Ads No 
Google Forms No 
HubSpot Marketing Hub No 
Instapage No 
Optimizely One Yes 
Quantcast Yes 
QuanticMind Yes 
Upaknee Yes 
Webtrends Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$100.00/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Call Sumo

Founded

2016

Country

United States

Website

www.callsimplified.com

Vendor Details

Company Name

Infinity Tracking

Founded

2010

Country

United Kingdom

Website

www.infinity.co

Product Features

Call Tracking

CRM No 
Call Log No 
Call Recording No 
Call Routing No 
Caller Identification No 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition No 
Keyword Tracking No 

Product Features

Call Tracking

CRM Yes 
Call Log No 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management Yes 
Conversion Tracking Yes 
IVR / Voice Recognition Yes 
Keyword Tracking Yes 

Conversation Intelligence

AI Insights No 
Account Health Alerts No 
Call Analytics No 
Call Recording No 
Call Recording Cloud Storage No 
Call Snippets No 
Call Transcription No 
Call/Meeting Sharing No 
Sales Coaching No 
Topic Tags No 
Topic-Based Analytics No 
Video Conferencing Analytics No 
Win/Loss Analysis No 

Revenue Intelligence

Actionable Insights No 
Alerts / Notifications No 
CRM Interactions No 
Call Scoring No 
Conversation Intelligence No 
Dashboard No 
Email/Message Interactions No 
Market Intelligence No 
Phone Call Interactions No 
Pipeline Visibility No 
Sales Coaching No 
Video Call Interactions No 

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