Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Call SWEET! Call Accounting offers essential insights for optimizing your business operations effectively. With comprehensive reporting on all incoming, outgoing, and internal calls, you can assess your telecommunications activities from various perspectives. It allows you to monitor specific details related to individual extensions, departments, or multiple locations, enabling you to implement necessary adjustments to enhance productivity and efficiency at all levels. Save valuable time by setting up automatic delivery of the reports you require, whether daily, weekly, monthly, or as a one-time occurrence. Incorporating contact center analysis into your regular workflow is made easier with the convenience of scheduled reports. Access Call SWEET! through any web browser, empowering remote employees and managers to generate critical reports right from their home offices. With just a few clicks, you can obtain instant reports, and you have the flexibility to export any report in PDF or Excel format for further analysis or sharing. This user-friendly approach ensures that you remain informed and agile in your business decisions.
Description
CommsOffice Express serves as both a single and multi-site call management solution, continuously assessing how effectively your company or organization engages with current and prospective clients. This all-encompassing business call management tool integrates seamlessly with your telephone system and delivers immediate, real-time graphical insights regarding incoming and outgoing calls within your enterprise. The Today screen offers a swift graphical overview of system activity at any moment during the day or for any chosen historical date range. Users can customize this display from a variety of available charts and apply filters to showcase only the specific information they need. With 140 standard reports, CommsOffice Express equips users with extensive data, enabling reporting based on site, department, extension, trunk, DID/DDI, account code, or even tracking how frequently a particular phone number has been dialed or called. This flexibility ensures that organizations can tailor their reporting and analytics to suit their unique operational requirements.
API Access
Has API
API Access
Has API
Integrations
Adobe Acrobat
Microsoft Excel
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DATEL Software Solutions
Website
www.datel-group.com/solutions/call-sweet
Vendor Details
Company Name
CommSoft Software Solutions
Website
commsoftrms.com/commsoffice-express/
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log