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Description
Calibre stands out as a top-tier call recording solution that converts recorded interactions and their related metadata into actionable intelligence for decision-making. As a dependable and comprehensive tool for business enhancement, Calibre not only boosts performance and productivity but also elevates customer satisfaction, while simultaneously mitigating risks, lowering operational expenses, and increasing profitability. Designed with robust, high-quality digital recording capabilities and an intelligent framework, Calibre is adaptable to suit the requirements of contact centers of any size. With support from prompt and professional certified technicians and the I’m Alive™ proactive monitoring system, clients can implement Calibre with assurance. Additionally, Calibre features an Advanced API and event triggers to ensure the secure archiving of sensitive data and maintain compliance with rigorous security protocols. Communications are fortified through multi-layer algorithms and data encryption, ensuring restricted access and safeguarding confidential information, ultimately fostering a trustworthy environment for users. This all-encompassing approach positions Calibre as an indispensable partner in achieving operational excellence.
Description
LIMSey is a cloud-based laboratory information management system (LIMS) for engineering and manufacturing test labs. Most LIMS platforms target clinical diagnostics, pharmaceutical research, or genomics. LIMSey is built for physical test labs inside manufacturers: appliance, automotive, packaging, aerospace, and industrial equipment.
Capabilities include a test request intake portal, job and task tracking on configurable kanban boards, sample tracking with chain of custody and barcode labeling, automated resource scheduling, equipment and calibration management, training records, template-driven test reports in PDF or Excel, and dashboards for turnaround time, throughput, and equipment utilization.
The AutoScheduler works from capability matrices for personnel and instruments, task durations, and job priorities. It assigns the soonest qualified resource to each task and recalculates the schedule when priorities, durations, or availability change. Calibration records support reverse traceability, so when an instrument fails its as-found check every affected job is identifiable immediately.
Architecture: multi-tenant SaaS on AWS in US regions, browser-based with no client install or plugins, and multi-availability-zone database replication with daily automated backups.
Integrations: REST API, single sign-on, CSV and Excel import and export, BI tool read access, and automated email notifications.
Security: encryption in transit and at rest, role-based permissions with per-module granularity, and a complete audit trail recording user, timestamp, and prior value for every change. Supports ISO 17025 requirements including document control, corrective action, and equipment traceability. Hosted in ISO 27001 certified data
API Access
Has API
API Access
Has API
Integrations
Azure Marketplace
Linc
Pricing Details
$15000 one-time payment
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HigherGround
Founded
1973
Country
United States
Website
www.higherground.com/calibre
Vendor Details
Company Name
LIMSey
Founded
2016
Country
United States
Website
www.limsey.com
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Calibration Management
Calibration Instructions
Calibration Schedules
Compliance Management
Device History
Due Date Tracking
Gage Management
Label Printing
Measurement Readings
Multi-Station Management
Out-of-Tolerance Notification
Statistical Data Reporting
Lab Inventory Management
Barcode Scanning
Expiration Date Management
Purchasing
Reorder Management
Sample Management
Supply Management
Usage Tracking
Vendor Management
LIMS
Audit Trail
Certificates of Analysis
Data Import / Export
Electronic Laboratory Notebook
Inventory Management
Lab Instrument Interface
Reporting & Statistics
Sample Tracking
Specification Management
Workflow Management