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Description
Calibre stands out as a top-tier call recording solution that converts recorded interactions and their related metadata into actionable intelligence for decision-making. As a dependable and comprehensive tool for business enhancement, Calibre not only boosts performance and productivity but also elevates customer satisfaction, while simultaneously mitigating risks, lowering operational expenses, and increasing profitability. Designed with robust, high-quality digital recording capabilities and an intelligent framework, Calibre is adaptable to suit the requirements of contact centers of any size. With support from prompt and professional certified technicians and the I’m Alive™ proactive monitoring system, clients can implement Calibre with assurance. Additionally, Calibre features an Advanced API and event triggers to ensure the secure archiving of sensitive data and maintain compliance with rigorous security protocols. Communications are fortified through multi-layer algorithms and data encryption, ensuring restricted access and safeguarding confidential information, ultimately fostering a trustworthy environment for users. This all-encompassing approach positions Calibre as an indispensable partner in achieving operational excellence.
Description
Gaugelog is a sophisticated calibration management tool designed specifically for quality managers in ISO 9001 manufacturing firms, who often oversee between 50 and 1,000 measurement devices. The setup process begins effortlessly with an existing spreadsheet, allowing users to upload their data without needing to clean up messy columns. The import feature employs AI technology to analyze the column headers only once; thereafter, the data processing is entirely deterministic, ensuring that the same input yields the same output consistently. This system maintains a register that monitors due dates and sends escalating email notifications at intervals of 30, 14, and 7 days prior to the due date, on the due date itself, and weekly thereafter for overdue items, along with a test button to demonstrate the alert functionality. Calibration records are meticulously documented, capturing both as-found and as-left results, while any failed calibration initiates a guided out-of-tolerance workflow that aligns with ISO 9001 clause 7.1.5. Additionally, certificates can be customized with the customer’s logo on each plan, and users can effortlessly export an audit pack that includes the register status, due lists, out-of-tolerance closures, and an index of certificates with just one click. The pricing structure is based on a per-gauge model, allowing for unlimited users across all plans, with a complimentary option available for managing up to 30 gauges, making it accessible for various organizational needs. This flexibility ensures that both small and large companies can efficiently manage their calibration processes without overwhelming complexity.
API Access
Has API
API Access
Has API
Integrations
Azure Marketplace
Linc
Pricing Details
$15000 one-time payment
Free Trial
Free Version
Pricing Details
$0; paid from $49/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
HigherGround
Founded
1973
Country
United States
Website
www.higherground.com/calibre
Vendor Details
Company Name
Gaugelog AS
Founded
2026
Country
Norway
Website
gaugelog.com
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Calibration Management
Calibration Instructions
Calibration Schedules
Compliance Management
Device History
Due Date Tracking
Gage Management
Label Printing
Measurement Readings
Multi-Station Management
Out-of-Tolerance Notification
Statistical Data Reporting