Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Cadalys Concierge™ represents a sophisticated and refined next-generation Help Center that smoothly integrates with Salesforce, delivering exceptional automation for self-service solutions, ticketing, and knowledge management. This platform merges a custom-tailored, predictive search experience with help desk features, ensuring that employees, customers, and partners receive the assistance they require promptly. The incorporation of Machine Learning and AI-driven search capabilities enables quicker access to more relevant information by adapting to each customer's optimal search results for various queries. Its robust search functionality takes into account factors such as Knowledge Article popularity, user ratings, and the most recent publication date when ranking results. Each user's experience is personalized and finely adjusted to meet their specific needs. Additionally, feedback on articles is handled within a Service Level Agreement (SLA) framework to guarantee timely revisions. Concierge also oversees the review cycles of articles and automatically highlights content that requires attention. It offers suggested actions for quick resolutions, which can be customized based on the type or category of the article, or tailored for specific entries, ensuring that users always have access to the most relevant and up-to-date information. Overall, Cadalys Concierge™ elevates the support experience by combining cutting-edge technology with user-centric design.
Description
Explore global news effortlessly with our JSON API, which enables you to find articles and breaking headlines from a multitude of news outlets and blogs online. The News API is a user-friendly REST API that provides JSON-formatted search results for both current and historical news articles sourced from more than 80,000 providers around the world. You can sift through hundreds of millions of articles available in 14 different languages across 55 countries. Access the JSON results through straightforward HTTP GET requests or utilize one of the SDKs tailored for your programming language. If you're in the development phase, you can start a trial without the need for a credit card. You can perform searches using individual keywords or encapsulate complete phrases in quotation marks for precise matches. Additionally, you can specify mandatory terms that must be included in the articles, as well as exclude certain words to filter out irrelevant content. Furthermore, you have the option to narrow your searches to specific publishers by inputting their domain name, allowing you to efficiently explore articles from both well-known and niche news sources and blogs. This comprehensive approach ensures that you find exactly what you're looking for in the vast sea of news.
API Access
Has API
No
API Access
Has API
Yes
Integrations
BI Book
No
JSON
No
Quickwork
No
Salesforce
Yes
Workers by Delos
No
Integrations
BI Book
Yes
JSON
Yes
Quickwork
Yes
Salesforce
No
Workers by Delos
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$449 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Cadalys
Founded
2008
Country
United States
Website
www.cadalys.com/concierge
Vendor Details
Company Name
News API
Website
newsapi.org
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No