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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

CWILL is an all-in-one customer retention and post-purchase growth platform built specifically for Shopify and Shopify Plus brands. Formerly known as Channelwill, the company has evolved into a unified ecosystem offering ParcelWILL, TrustWILL, and other retention-focused tools under one brand. The platform helps ecommerce merchants reduce support workload by minimizing “Where is my order?” inquiries through real-time tracking updates. Flexible returns and exchange options turn potential lost revenue into retained sales, while shipping protection safeguards margins and customer trust. CWILL also powers loyalty and referral programs that increase repeat purchases and strengthen long-term engagement. AI-driven features such as post-purchase upsells, review summaries, and assisted support create hyper-personalized shopping journeys. Merchants can automate review collection and leverage user-generated content to increase purchase confidence. With proven metrics like higher customer lifetime value and reduced customer acquisition costs, CWILL delivers measurable ROI. The platform integrates seamlessly into Shopify stores and meets Shopify’s highest performance standards. Backed by 24/7 global support, CWILL empowers ecommerce brands to build stronger customer relationships and sustainable growth.

Description

Engaging post-purchase order tracking, messaging and returns experiences will build loyalty. Narvar can help you, no matter if you are a new direct-to-consumer brand, or a multinational powerhouse. To increase conversion, you can set clear delivery expectations using predictive delivery dates. To increase consumer engagement and generate incremental revenue, deliver contextual, on-brand order tracking experiences. Multi-channel, on-brand messaging designed to drive engagement will make every moment count in the consumer's journey. You can provide returns experiences that are unparalleled in convenience for consumers while reducing costs and capturing revenue. We have offices across North America, Europe and Asia Pacific to serve our global retailers. Our headquarters is located in San Francisco Bay Area. Set clear delivery expectations prior to purchase to build confidence and increase revenue.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Shopify Plus Yes 
Adobe Target No 
Chatdesk No 
Facebook Yes 
FedEx Ship Manager No 
Gmail Yes 
Google Ads Yes 
Klaviyo Yes 
Mailchimp Yes 
Microsoft Dynamics 365 No 
Oracle Cloud Infrastructure No 
Pinch AI No 
Reflektion No 
SAP Cloud Platform No 
Salesforce Agentforce Commerce No 
Salesforce Agentforce Service No 
SendWILL Yes 
Shop Pay Yes 
Vibes No 
WooCommerce Yes 

Integrations

Shopify Plus Yes 
Adobe Target Yes 
Chatdesk Yes 
Facebook No 
FedEx Ship Manager Yes 
Gmail No 
Google Ads No 
Klaviyo No 
Mailchimp No 
Microsoft Dynamics 365 Yes 
Oracle Cloud Infrastructure Yes 
Pinch AI Yes 
Reflektion Yes 
SAP Cloud Platform Yes 
Salesforce Agentforce Commerce Yes 
Salesforce Agentforce Service Yes 
SendWILL No 
Shop Pay No 
Vibes Yes 
WooCommerce No 

Pricing Details

$9.99 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

CWILL

Founded

2014

Country

United States

Website

www.cwill.com

Vendor Details

Company Name

Narvar

Founded

2012

Country

United States

Website

corp.narvar.com

Product Features

Product Features

Returns Management

3PL / ERP Integration Yes 
Automated Exchanges Yes 
Branded Experience Yes 
Custom Return Policy Yes 
Inventory Management Yes 
One-Click Returns Processing Yes 
Returns Analytics Yes 
Shopper Self-Service Yes 
Smart Data Collection Yes 

Shipment Tracking

Alerts/Notifications Yes 
Delivery Estimate Yes 
For Freight Yes 
For eCommerce Yes 
Status Tracking Yes 
Website Integration Yes 

Alternatives

Alternatives

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