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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

It's important to recognize that while CPQSync from Cincom may be a newcomer, the company itself boasts over half a century of experience and has been a player in the CPQ sector for around 25 years. This extensive history—comprising both achievements and setbacks—has shaped the creation of CPQSync, infusing it with valuable insights and knowledge. The integration of seasoned expertise with innovative, forward-looking ideas ensures that users and clients receive meaningful solutions that truly benefit them. CPQSync stands out as both a cloud-native and Microsoft Azure-native offering, marking a significant milestone for Cincom! The decision to transition to the cloud was driven by our commitment to enhancing customer experiences, both in terms of quality and variety. This cloud-based approach not only provides us with greater flexibility in our product vision but also enables us to adapt to shifting customer needs as the market landscape changes over time. Ultimately, this evolution reflects our dedication to continuous improvement and customer satisfaction.

Description

Empower customers to arrange calls at their convenience, ensuring alignment with the brand’s schedule as well. Seamlessly transfer context to the agent, so customers can avoid unnecessary repetition. With rapid integrations into existing technologies, enterprise brands can revolutionize the customer experience in no time. The effectiveness of any tool is contingent upon understanding its relevance to your needs. Therefore, Mindful dedicates significant resources to provide clients with actionable insights regarding the implementation of its features in call center operations and customer experience metrics. Real individuals at Mindful collect data on your callback experiences, offering valuable insights into how Mindful's features influence performance metrics. By reviewing this information, you can gain a clearer understanding of the integration of Mindful’s capabilities within your customer engagement processes. Such insights not only enhance operational efficiency but also foster a deeper connection between the brand and its customers.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Avaya Experience Platform
Five9
Genesys Cloud CX
Medallia
Microsoft Azure
Microsoft Dynamics 365
Microsoft Power Automate
Microsoft Power BI
NiCE CXone Mpower
Twilio

Integrations

Amazon Connect
Avaya Experience Platform
Five9
Genesys Cloud CX
Medallia
Microsoft Azure
Microsoft Dynamics 365
Microsoft Power Automate
Microsoft Power BI
NiCE CXone Mpower
Twilio

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Cincom Systems

Founded

1968

Country

United States

Website

www.cincom.com/us/products/cpqsync

Vendor Details

Company Name

Mindful

Founded

1995

Country

United States

Website

getmindful.com

Product Features

CPQ

2D Drawing
3D Modeling
Approval Workflow
Guided Selling
Product Configurator
Proposal Generation
Quotes / Estimates
Renewal Management
Self Service Portal
eCommerce

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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