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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

CDC Software offers innovative cloud solutions that enable businesses to seamlessly and affordably merge their telephony and CRM systems, ensuring that call center representatives have all relevant information to enhance customer satisfaction during every interaction. With CDC's technology, agents receive crucial details such as caller identity, location, and service history via CTI screen pop before they even greet the customer. The system operates in real-time, allowing for the automatic creation of users, tickets, and items without the need for manual input. Additionally, call data, including recordings, can be effortlessly stored in the CRM or external applications immediately after the call concludes. In essence, this solution significantly boosts the happiness of customers, agents, and overall profit margins. Available as a subscription priced per seat, CDC integrates a powerful core engine with ready-made connectors for major CRMs, telephony frameworks, and other essential components of customer service, making it a comprehensive tool for enhancing operational efficiency. This streamlined approach not only saves time but also reduces costs, further solidifying CDC's position as a leader in the customer service solutions market.

Description

Go Integrator Cara serves as a comprehensive communications client tailored for the Cisco BroadWorks hosted telephony system. With a host of features designed for quick access to vital information, it seamlessly integrates with contact-focused business systems and CRM applications, boasting a standardized set of integration tools compatible with over 300 widely used applications across various sectors. This functionality leads to substantial productivity improvements, such as instantly identifying incoming callers and displaying their details, or effortlessly dialing their numbers with a simple click. By utilizing Go Integrator Cara, customers can save both valuable time and resources. The application includes a built-in SIP Softphone that can be set up and activated through a standard BroadWorks device profile. Users can easily add records to an integrated CRM directly from the client’s call history or the active call preview window, and it automatically or manually generates an activity record for each received call within the CRM. Additionally, this integration enhances overall communication efficiency by streamlining workflows and minimizing the time spent on administrative tasks.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Access4
Acumatica Cloud ERP
Bitrix24
Cisco BroadWorks
Clio
ClockVIEW
Google Contacts
Gorgias
InsuredMine
Microsoft Outlook
Microsoft Teams
Pipedrive
Redtail CRM
ServiceM8
SevenRooms
Surefire
Teamleader

Integrations

Access4
Acumatica Cloud ERP
Bitrix24
Cisco BroadWorks
Clio
ClockVIEW
Google Contacts
Gorgias
InsuredMine
Microsoft Outlook
Microsoft Teams
Pipedrive
Redtail CRM
ServiceM8
SevenRooms
Surefire
Teamleader

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CDC Software

Country

United States

Website

www.cdcsoftware.com

Vendor Details

Company Name

Go Integrator Cara

Country

United States

Website

cara.gointegrator.com/cara-featured-solutions/

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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