Average Ratings 2 Ratings

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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

CASH+ is simple to use, which saves you time and energy. Recording line side audio on Analog, PRI, or SIP lines. It's easy to locate specific calls using a variety criteria. Automated reporting ensures that you get what you need quickly. Check out the demo to see it for yourself.

Description

A powerful and flexible call recording solution designed to revolutionize your contact center operations. Improvement hinges on measurement, and with this platform, managers can easily access, replay, evaluate, and oversee calls, providing them with clear insights into daily activities and employee engagements with customers. Gain a deeper understanding of successful interactions and leverage that knowledge to address any shortcomings effectively! Enhance your quality assurance processes by sampling, grading, and analyzing calls. With SonicView, you have the ability to scrutinize the dialogues of your agents, facilitating the implementation of an effective Quality Control system. Additionally, our software allows for the grading of individual calls, which is essential for ongoing training and evaluation of your team. Ensure PCI compliance by pausing recordings during the sharing of sensitive information, removing specific segments that contain confidential data, or designating certain recordings as sensitive to prevent them from being queried. This comprehensive approach not only safeguards customer information but also fosters a culture of accountability and continuous improvement within your organization.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

CompletePBX 5 IP PBX
ESILAW 360
MiVoice Business
MyHMS
SkySwitch
VinSolutions Connect CRM
Wildix
Zultys ZAC

Integrations

CompletePBX 5 IP PBX
ESILAW 360
MiVoice Business
MyHMS
SkySwitch
VinSolutions Connect CRM
Wildix
Zultys ZAC

Pricing Details

$2895.00/one-time/user
Free Trial
Free Version

Pricing Details

$4000.00/one-time/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Hansen Software Corp

Founded

1990

Country

Canada

Website

www.hansensoftware.com

Vendor Details

Company Name

Provana

Founded

2011

Country

United States

Website

www.provana.com/sonicview-call-recording

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

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