Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
CASH+ is simple to use, which saves you time and energy. Recording line side audio on Analog, PRI, or SIP lines. It's easy to locate specific calls using a variety criteria. Automated reporting ensures that you get what you need quickly. Check out the demo to see it for yourself.
Description
A powerful and flexible call recording solution designed to revolutionize your contact center operations. Improvement hinges on measurement, and with this platform, managers can easily access, replay, evaluate, and oversee calls, providing them with clear insights into daily activities and employee engagements with customers. Gain a deeper understanding of successful interactions and leverage that knowledge to address any shortcomings effectively! Enhance your quality assurance processes by sampling, grading, and analyzing calls. With SonicView, you have the ability to scrutinize the dialogues of your agents, facilitating the implementation of an effective Quality Control system. Additionally, our software allows for the grading of individual calls, which is essential for ongoing training and evaluation of your team. Ensure PCI compliance by pausing recordings during the sharing of sensitive information, removing specific segments that contain confidential data, or designating certain recordings as sensitive to prevent them from being queried. This comprehensive approach not only safeguards customer information but also fosters a culture of accountability and continuous improvement within your organization.
API Access
Has API
No
API Access
Has API
No
Integrations
CompletePBX 5 IP PBX
Yes
ESILAW 360
Yes
MiVoice Business
Yes
MyHMS
Yes
SkySwitch
Yes
VinSolutions Connect CRM
Yes
Wildix
Yes
Zultys ZAC
Yes
Integrations
CompletePBX 5 IP PBX
No
ESILAW 360
No
MiVoice Business
No
MyHMS
No
SkySwitch
No
VinSolutions Connect CRM
No
Wildix
No
Zultys ZAC
No
Pricing Details
$2895.00/one-time/user
Hosted & On Premise Pricing Structures
Free Trial
Yes
Free Version
No
Pricing Details
$4000.00/one-time/user
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Hansen Software Corp
Founded
1990
Country
Canada
Website
www.hansensoftware.com
Vendor Details
Company Name
Provana
Founded
2011
Country
United States
Website
www.provana.com/sonicview-call-recording
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
No
File Transfer
Yes
Instant Retrieval
Yes
On-Demand Recording
No
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No
Call Tracking
CRM
No
Call Log
No
Call Recording
Yes
Call Routing
No
Caller Identification
No
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
No
Product Features
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
No
File Transfer
Yes
Instant Retrieval
No
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
No
Screen Activity Recording
No
Video Call Recording
No