Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Streamline your social media customer relationship management by consolidating teams and tickets on a single platform. By utilizing ticketing to prioritize messages and comments, your analysts can concentrate on the most pressing issues first; set up alerts for urgent matters, and develop teams and frequently asked questions to enhance customer service efficiency. Buzzmonitor’s Smart Replies feature allows for automated responses across all social media channels, easing the workload for your human resources and delivering real-time updates to your customer service team. Beyond managing social media interactions, you can also handle and respond to emails effectively. This integration ensures that whether your brand or your client’s brand communicates with customers via email, you can monitor your team’s performance through the same comprehensive customer service analytics and service level agreements offered by Buzzmonitor for social media. This holistic approach not only boosts productivity but also fosters a seamless customer experience across multiple communication channels.
Description
Eksis is an online platform designed for social media management, catering to creators, small enterprises, agencies, and social media teams. It combines features such as social publishing, scheduling, inbox oversight, automation, and analytics within a collaborative workspace. Users can link various accounts, including Instagram, Facebook, Threads, TikTok, YouTube, LinkedIn, X, Pinterest, Bluesky, and DEV Community, enabling them to craft posts for multiple platforms and oversee them via a calendar interface. A consolidated inbox gathers comments and direct messages from supported platforms, while automated keyword-based rules facilitate responses to comments and direct messages seamlessly. Additionally, AI-driven writing features assist in generating captions and proposing replies to engage audiences effectively. Teams can work together through designated workspaces and approval processes, enabling them to assess the performance of posts and accounts. Furthermore, eksis offers a REST API for paid plans and an MCP server for compatible AI clients, empowering them to communicate with connected channels and manage scheduled content efficiently. This comprehensive tool empowers users to streamline their social media efforts, enhancing both productivity and engagement.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Facebook
Yes
Instagram
Yes
LinkedIn
Yes
X (Twitter)
Yes
YouTube
Yes
Bluesky
No
ChatGPT
No
Claude
No
Cursor
No
Facebook Messenger
Yes
Integrations
Facebook
Yes
Instagram
Yes
LinkedIn
Yes
X (Twitter)
Yes
YouTube
Yes
Bluesky
Yes
ChatGPT
Yes
Claude
Yes
Cursor
Yes
Facebook Messenger
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$4/month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
BuzzMonitor
Founded
2004
Country
Spain
Website
getbuzzmonitor.com/en/social-crm/
Vendor Details
Company Name
PT Eksis Karya Digital
Founded
2026
Country
Indonesia
Website
eksis.io
Product Features
Social CRM
Calendar/Reminder System
No
Customer Support
No
Email Marketing
No
Lead Capture
No
Lead Nurturing
No
Live Chat
No
Marketing Automation Integration
No
Multi-Channel Social Integration
No
Social Media Monitoring
No
Task Management
No
Product Features
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No