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Average Ratings 0 Ratings

Total
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features
design
support

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Write a Review

Description

Butter is ending involuntary churn for direct-to-consumer and SaaS subscription brands by recovering failed payments and subscribers faster, and more efficiently, delivering 5%+ ARR growth.

Description

Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails. Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services. Topbox will help you unlock the insights in your customer interactions with Topbox.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Apptentive No 
Bazaarvoice No 
Braintree Yes 
Instagram No 
LivePerson No 
Medallia No 
NiCE CXone Mpower No 
Oracle Sales No 
Oreka TR No 
Qualtrics Customer Experience No 
Quiq No 
Reddit No 
Salesforce No 
Stella Connect No 
Stripe Yes 
X (Twitter) No 

Integrations

Apptentive Yes 
Bazaarvoice Yes 
Braintree No 
Instagram Yes 
LivePerson Yes 
Medallia Yes 
NiCE CXone Mpower Yes 
Oracle Sales Yes 
Oreka TR Yes 
Qualtrics Customer Experience Yes 
Quiq Yes 
Reddit Yes 
Salesforce Yes 
Stella Connect Yes 
Stripe No 
X (Twitter) Yes 

Pricing Details

Butter's pricing is based on the value we deliver: we think it’s fair to only bill on the revenue we actually recover. Book a free payment health analysis to get started.
Free Trial No 
Free Version Yes 

Pricing Details

Consumption-based model, based on the number of customer interactions that are processed annually
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Butter Payments

Founded

2020

Country

United States

Website

www.butterpayments.com

Vendor Details

Company Name

Topbox, Inc.

Country

United States

Website

topbox.io

Product Features

Billing and Invoicing

Billing Portal No 
Contact Database No 
Contingency Billing No 
Customer Portal No 
Customizable Invoices No 
Dunning Management Yes 
Hourly Billing No 
Invoice History No 
Mobile Payments No 
Multi-Currency No 
Online Invoicing No 
Online Payments No 
Payment Processing No 
Project Billing No 
Recurring/Subscription Billing No 
Service Ticket Billing No 
Tax Calculator No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Payment Processing

ACH Check Transactions No 
Bitcoin Compatible No 
Debit Card Support No 
Gift Card Management No 
Mobile Payments No 
Online Payments No 
POS Transactions No 
Receipt Printing No 
Recurring Billing No 
Signature Capture No 

Recurring Billing

Customer Portal No 
Deferred Billing No 
Discount Management No 
Dunning Management No 
Invoice History No 
Multi-Currency No 
Multi-Period Recurring Billing No 
Payment Processing No 
Recurring Donations No 
Subscription Billing No 

Subscription Management

Cancellation Management No 
Discount / Coupon Management No 
Dunning Management Yes 
Enrollment Management No 
Product Catalog No 
Recurring Billing Yes 
Revenue Recognition No 
Revenue Recovery Tools Yes 
Self Service Portal No 
Subscription Plan Management No 
Tax Management No 
Trial Management No 
Usage Tracking/Analytics No 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Alternatives

Alternatives