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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

BugZero enhances IT operational intelligence while mitigating risks by seamlessly integrating with your ITSM tool to gather, filter, correlate, and monitor vendor-specific non-security bugs. For every IT organization, vendor-related operational bugs remain a persistent challenge. These bugs, which are incorporated into nearly all essential systems, pose a significant threat to both productivity and profitability. BugZero meticulously aligns every relevant software and firmware bug with the corresponding device or system within your organization. It effectively reduces the distraction caused by less critical bugs by prioritizing the severity levels that will prompt ticket generation in your ITSM tool. The solution provides a comprehensive view of the existence, significance, and risks associated with vendor bugs in your infrastructure. Additionally, it guarantees that operational bug information is precise and current by addressing bugs immediately after they are released by vendors. Remarkably, the system can be operational and start reporting on vendor-related bug data in just a few hours, allowing organizations to maintain optimal performance swiftly. This rapid deployment ensures that teams can focus on resolving the most pressing issues right away.

Description

Supercharged ITSM. One platform for service, projects, and enterprise integration and automation. Are you struggling to keep up with the volume and repetitive nature of service requests? You can automate routine tasks with supercharged IT service management software and eliminate the need for manual labor. Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click. IT service management (ITSM), systems are rapidly evolving. Download this report to learn about key drivers for top quadrant vendors. This guide will help you in your selection process. To gain a better understanding about ITSM vendor strengths, and emerging requirements, download the Info-Tech 2022 ITSM software Quadrant and Customer Viewpoint report.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

BeyondTrust Cloud Privilege Broker No 
Cisco Secure Cloud Analytics Yes 
Fortinet SD-WAN Yes 
HP-UX Yes 
Microsoft 365 Yes 
MongoDB Yes 
Sassafras AllSight No 
TeamDynamix PPM No 
VMware Cloud Yes 

Integrations

BeyondTrust Cloud Privilege Broker Yes 
Cisco Secure Cloud Analytics No 
Fortinet SD-WAN No 
HP-UX No 
Microsoft 365 No 
MongoDB No 
Sassafras AllSight Yes 
TeamDynamix PPM Yes 
VMware Cloud No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

BugZero

Country

United States

Website

findbugzero.com

Vendor Details

Company Name

TeamDynamix

Founded

2001

Country

United States

Website

www.teamdynamix.com/it-service-management-itsm/

Product Features

Bug Tracking

Backlog Management No 
Filtering No 
Issue Tracking No 
Release Management No 
Task Management No 
Ticket Management No 
Workflow Management No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking No 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management No 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management No 
Release & Deployment Management No 
Self Service Portal Yes 

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