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Description
By bringing Brooke onboard as your Digital Voice Assistant, you enhance customer satisfaction by directing frequently asked questions and service appointment scheduling to an intelligent assistant tailored to meet both customer preferences and dealership guidelines. While calls may still be directed to the service drive or specialized agents, issues like staffing shortages and high volumes of follow-up inquiries continue to create connectivity challenges for the Business Development Center (BDC). Brooke addresses these obstacles, streamlining the customer experience and ensuring a reliable interaction every time. Not only does she improve efficiency, but she also lowers operating costs by reducing average handling times, all while delivering the optimal experience on the first call. This innovative solution allows businesses to focus on more complex inquiries, knowing that routine tasks are being handled smoothly and effectively.
Description
LightYear serves as a customizable, enterprise-grade customer experience DMS (ceDMS) platform designed to align perfectly with the specific operations and reporting needs of your dealership. DealerBuilt’s experienced team of automotive professionals ensures your DMS is installed and hosted effectively while providing account management, technical support, and a range of professional services that keep your system optimized and efficient. Thanks to our vast partner network and an open integration platform that incurs no integration fees, DealerBuilt enables you to seamlessly and securely link LightYear DMS with your chosen best-in-class solution providers, allowing you to make the most of your data. With over 200 partners offering diverse top-tier solutions for retail automotive, DealerBuilt is committed to continually growing our network of collaborations with innovative technology providers, giving you the flexibility to customize your dealer tech stack according to your preferences, whether you need advanced analytics or enhanced customer engagement tools. This adaptability ensures that your dealership remains competitive in an ever-evolving marketplace.
API Access
Has API
API Access
Has API
Integrations
Xtime
DealerVault
DriveCentric
ERA-IGNITE
Identifix
myKaarma
Integrations
Xtime
DealerVault
DriveCentric
ERA-IGNITE
Identifix
myKaarma
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Brooke.ai
Website
www.brooke.ai/
Vendor Details
Company Name
DealerBuilt
Founded
2008
Country
United States
Website
www.dealerbuilt.com
Product Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration
Product Features
Auto Dealer
Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration