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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

By bringing Brooke onboard as your Digital Voice Assistant, you enhance customer satisfaction by directing frequently asked questions and service appointment scheduling to an intelligent assistant tailored to meet both customer preferences and dealership guidelines. While calls may still be directed to the service drive or specialized agents, issues like staffing shortages and high volumes of follow-up inquiries continue to create connectivity challenges for the Business Development Center (BDC). Brooke addresses these obstacles, streamlining the customer experience and ensuring a reliable interaction every time. Not only does she improve efficiency, but she also lowers operating costs by reducing average handling times, all while delivering the optimal experience on the first call. This innovative solution allows businesses to focus on more complex inquiries, knowing that routine tasks are being handled smoothly and effectively.

Description

ONE Platform is a comprehensive, cloud-based solution that links your dealership, customers, and external systems, enhancing the efficiency of your service department while improving the overall customer experience. If you aim to refine your service operations and significantly boost your profitability, you require a singular, cohesive system that seamlessly connects all relevant data, personnel, and workflows within your service department. ONE Platform by Dealer-FX is the answer. With our top-tier partnerships and integrations, ONE Platform consolidates customer and vehicle data into an easy-to-navigate interface, offering your service team real-time access to the information they need. At every phase of the service process, ONE Platform empowers you to deliver an outstanding customer experience that propels your dealership's growth. Our solutions are designed to enhance every aspect of your service operations, ensuring that you operate both efficiently and profitably. By leveraging ONE Platform, you are not just adopting a system; you are investing in the future success of your dealership.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Autosoft
CDK Global
Consensys Quorum
DealerSocket
Doppler
ERA-IGNITE
Excede DMS
Identifix
Mia
Pam
SAP Cloud Platform
Stripe
Xtime

Integrations

Autosoft
CDK Global
Consensys Quorum
DealerSocket
Doppler
ERA-IGNITE
Excede DMS
Identifix
Mia
Pam
SAP Cloud Platform
Stripe
Xtime

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Brooke.ai

Website

www.brooke.ai/

Vendor Details

Company Name

Dealer-FX

Founded

2007

Country

Canada

Website

www.dealer-fx.com/one-platform/

Product Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Product Features

Auto Dealer

Accounting
Buy-Here-Pay-Here
Collections Management
Contact Database
Customer Database
Document Management
F&I Management
Financing Management
Form Printing
Inventory Management
Lease Management
New Car Dealer
New Car Lot
Online Inventory
Parts Management
Sales Management
Service Department
Used Car Lot
Website Integration

Alternatives

Alternatives

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