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ease
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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Comprehensive omni-channel software solutions encompass voice, SMS, web chat, social media, and additional communication methods. They feature a TCPA-compliant enhanced manual dialing system along with predictive, progressive, and power dialers. The platform also offers ACD/queues, call and screen recording, sentiment analysis, and customizable dashboards, as well as advanced reporting capabilities with automation. Quality assurance is enhanced through automated call scoring, and AI-driven voice, chat, and SMS bot solutions are integrated. Additionally, CPaaS capabilities facilitate the automatic ordering and routing of phone numbers within our carrier network, ensuring seamless connectivity and efficiency for users.

Description

EaseDial is a cloud-based communication solution crafted to optimize business telephony and enhance customer interaction processes. It equips organizations with adaptable voice and messaging functions that facilitate effective management of both incoming and outgoing communications. Notable features encompass smart call routing that allocates calls according to agent skills and availability, automated dialing systems that boost the number of outbound calls, and smooth integrations with widely-used CRM systems. Additionally, EaseDial provides real-time analytics and historical reporting tools that allow for the assessment of agent performance and connection statistics. By consolidating various communication channels and automating essential telephony functions, EaseDial enables sales and customer support teams to significantly enhance their operational productivity. Ultimately, this platform not only simplifies workflows but also empowers teams to focus more on engaging with customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Debtmaster Yes 

Integrations

Debtmaster No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10/month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Broadband Dynamics

Founded

1996

Country

United States

Website

www.broadbanddynamics.com

Vendor Details

Company Name

EaseDial

Founded

2024

Country

United States

Website

easedial.com

Product Features

Cloud PBX

Call Recording No 
Call Routing No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Virtual Extensions No 
Web Conferencing No 

IVR

Call Center No 
Call Logging No 
Call Recording No 
Call Routing No 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech No 
Voice Customization No 
Voice Mail No 

SD-WAN

Application Delivery Control No 
Centralized Orchestration No 
Dynamic Path Selection No 
Multi-Cloud Management No 
Policy-based Management No 
VPN No 
WAN Optimization No 
Zero-Touch Provisioning No 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration No 
Voice Mail No 

Product Features

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing Yes 
IVR / Voice Recognition Yes 

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