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Description
By implementing Digital as a Service (DaaS) solutions, we aim to address your most significant business challenges. Our approach to Workplace Modernisation integrates your various systems and processes in a user-friendly, low-code manner, leading to enhanced efficiencies and innovative working methods that may exceed your expectations. Improve customer service, user experience, and operational effectiveness through intelligent solutions that provide your agents with a comprehensive overview, link data to existing frameworks, incorporate gamification, and automate repetitive tasks. Ensure Business Connectivity by securely linking your organization, personnel, and systems for optimal performance and efficiency across WAN, LAN, WiFi, and Cloud infrastructures. Unified Communications plays a vital role in fostering modern productivity, enabling your teams to collaborate seamlessly from any location, at any time, and on any device. By integrating your front and back office personnel, you can significantly enhance customer satisfaction and boost employee engagement, ultimately driving your business forward. This holistic approach not only streamlines operations but also empowers your workforce to excel in an increasingly digital landscape.
Description
Are you finding it difficult to foster a positive employee experience through your collaboration tools? In the modern hybrid work environment, employees are increasingly reliant on platforms like Zoom and Microsoft Teams. This raises an essential question: are you ensuring a pleasant and dependable experience that enhances efficiency, boosts productivity, and satisfies users? Furthermore, do employees have assurance that their chosen collaboration tools will function effectively? These digital environments have become the primary spaces for accomplishing tasks, whether remotely or in the office. To address this, it is crucial to establish methods for measuring, monitoring, and consistently enhancing these vital unified communications and collaboration (UCC) applications, much like you would for any server in a data center. Fortunately, this is now achievable through Unisys PowerSuite Collaboration, a robust software solution designed to help you effectively manage and optimize your enterprise communication and collaboration platforms. PowerSuite Collaboration provides IT administrators with a comprehensive suite of experience management dashboards, delivering an integrated view to streamline operations and improve overall user experience. Embracing such tools can lead to significant advancements in organizational efficiency and employee engagement.
API Access
Has API
API Access
Has API
Integrations
RMS Cloud
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Britannic Techonologies
Founded
1984
Country
United Kingdom
Website
www.btlnet.co.uk
Vendor Details
Company Name
Unisys
Country
United States
Website
www.unisys.com/solutions/communication-collaboration-solutions/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Product Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
