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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

By implementing Digital as a Service (DaaS) solutions, we aim to address your most significant business challenges. Our approach to Workplace Modernisation integrates your various systems and processes in a user-friendly, low-code manner, leading to enhanced efficiencies and innovative working methods that may exceed your expectations. Improve customer service, user experience, and operational effectiveness through intelligent solutions that provide your agents with a comprehensive overview, link data to existing frameworks, incorporate gamification, and automate repetitive tasks. Ensure Business Connectivity by securely linking your organization, personnel, and systems for optimal performance and efficiency across WAN, LAN, WiFi, and Cloud infrastructures. Unified Communications plays a vital role in fostering modern productivity, enabling your teams to collaborate seamlessly from any location, at any time, and on any device. By integrating your front and back office personnel, you can significantly enhance customer satisfaction and boost employee engagement, ultimately driving your business forward. This holistic approach not only streamlines operations but also empowers your workforce to excel in an increasingly digital landscape.

Description

RingCentral's RingCX is an advanced contact center solution that leverages artificial intelligence to optimize customer support and improve communication. By unifying voice, video, and more than 20 digital channels on a single platform, it allows agents to connect with customers using their preferred modes of communication. The integration of RingSense AI enhances the experience by providing immediate insights, automating various tasks, and supporting agents throughout the customer journey, thereby boosting agent efficiency and overall customer satisfaction. With its intuitive interface and easy setup, businesses can quickly adopt RingCX, often within just a few days. The service is competitively priced, starting at $65 per user each month, which encompasses unlimited calling and access to essential contact center functionalities. Additionally, this solution is designed to scale with business growth, making it a flexible choice for companies of all sizes.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

1CRM
Agile CRM
Botmind
Crelate
Easyflow
Freshdesk
Google Workspace
HubSpot Customer Platform
Ikigai
Kommo
Microsoft Dynamics 365
Qfiniti
RMS Cloud
Shape Software
SpiceX
Stackreaction
Truto
Vonigo
WhatsApp
Zoho Directory

Integrations

1CRM
Agile CRM
Botmind
Crelate
Easyflow
Freshdesk
Google Workspace
HubSpot Customer Platform
Ikigai
Kommo
Microsoft Dynamics 365
Qfiniti
RMS Cloud
Shape Software
SpiceX
Stackreaction
Truto
Vonigo
WhatsApp
Zoho Directory

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Britannic Techonologies

Founded

1984

Country

United Kingdom

Website

www.btlnet.co.uk

Vendor Details

Company Name

RingCentral

Founded

2003

Country

United States

Website

www.ringcentral.com

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Alternatives

Alternatives

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