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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.

Description

Merely boosting white brightness is insufficient to achieve the True Colours that you encounter in daily life. While several competitors utilizing 1-chip DLP technology may contend that enhancing brightness alone can elevate image quality, Epson is dedicated to ensuring that its projectors harmoniously integrate brightness with True Colours, delivering vivid and lifelike images through their 3LCD technology across all models. The most advanced and luminous interactive display technology is now more accessible than ever before. Experience Full HD back-lit picture quality combined with multi-touch interactivity to facilitate dynamic and engaging teaching or presentations. This technology enables the creation of collaborative video meetings, training sessions, and distance learning opportunities right from your laptop, desk, or conference room, utilizing your existing computers, networks, and familiar software. With these advancements, the potential for effective and interactive communication has never been greater.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon EC2 Yes 
Amazon Web Services (AWS) Yes 
CallFinder Yes 
Facebook Yes 
Gmail Yes 
Google Analytics Yes 
Google Calendar Yes 
IBM Watson Yes 
Microsoft Dynamics 365 Business Central Yes 
Salesforce Yes 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
X (Twitter) Yes 
Zendesk Yes 
Zoho CRM Yes 

Integrations

Amazon EC2 No 
Amazon Web Services (AWS) No 
CallFinder No 
Facebook No 
Gmail No 
Google Analytics No 
Google Calendar No 
IBM Watson No 
Microsoft Dynamics 365 Business Central No 
Salesforce No 
Salesforce Agentforce Service No 
ServiceNow No 
X (Twitter) No 
Zendesk No 
Zoho CRM No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Bright Pattern

Founded

2010

Country

United States

Website

www.brightpattern.com

Vendor Details

Company Name

Keepad Interactive

Country

Australia

Website

keepad.com.au

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management Yes 
Email Management Yes 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management No 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

Product Features

School Management

Bookstore Management No 
Cafeteria Management No 
Curriculum Management No 
Facility Management No 
Financial Management No 
Higher Education No 
Housing Management No 
Independent / Private No 
K-12 No 
Library Management No 
Online Calendar Yes 
Online Payments Yes 
Parent / Student Portal No 
Preschool No 
Reporting/Analytics Yes 
School District No 
Special Education No 
Vocational / Trade Schools No 

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