Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.
Description
Merely boosting white brightness is insufficient to achieve the True Colours that you encounter in daily life. While several competitors utilizing 1-chip DLP technology may contend that enhancing brightness alone can elevate image quality, Epson is dedicated to ensuring that its projectors harmoniously integrate brightness with True Colours, delivering vivid and lifelike images through their 3LCD technology across all models. The most advanced and luminous interactive display technology is now more accessible than ever before. Experience Full HD back-lit picture quality combined with multi-touch interactivity to facilitate dynamic and engaging teaching or presentations. This technology enables the creation of collaborative video meetings, training sessions, and distance learning opportunities right from your laptop, desk, or conference room, utilizing your existing computers, networks, and familiar software. With these advancements, the potential for effective and interactive communication has never been greater.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon EC2
Yes
Amazon Web Services (AWS)
Yes
CallFinder
Yes
Facebook
Yes
Gmail
Yes
Google Analytics
Yes
Google Calendar
Yes
IBM Watson
Yes
Microsoft Dynamics 365 Business Central
Yes
Salesforce
Yes
Integrations
Amazon EC2
No
Amazon Web Services (AWS)
No
CallFinder
No
Facebook
No
Gmail
No
Google Analytics
No
Google Calendar
No
IBM Watson
No
Microsoft Dynamics 365 Business Central
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Bright Pattern
Founded
2010
Country
United States
Website
www.brightpattern.com
Vendor Details
Company Name
Keepad Interactive
Country
Australia
Website
keepad.com.au
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
No
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
Yes
Lead Management
Yes
Product Features
School Management
Bookstore Management
No
Cafeteria Management
No
Curriculum Management
No
Facility Management
No
Financial Management
No
Higher Education
No
Housing Management
No
Independent / Private
No
K-12
No
Library Management
No
Online Calendar
Yes
Online Payments
Yes
Parent / Student Portal
No
Preschool
No
Reporting/Analytics
Yes
School District
No
Special Education
No
Vocational / Trade Schools
No