Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Bravely is an innovative coaching and training platform designed to offer tailored professional development for employees, which enhances their engagement and overall performance. By focusing on the specific growth needs of each individual, Bravely allows employees to determine the skills they wish to acquire and the optimal scheduling for their coaching sessions. This platform creates a structured approach for employees to uncover growth prospects while ensuring they receive the essential coaching and training to foster skill retention and improve performance levels. Bravely champions self-directed development, equipping individuals with continuous tools and frameworks to maintain their engagement and confidence in their career trajectory. Additionally, our analytics deliver insights into employees’ current requirements and engagement, offering actionable data to refine your future workforce strategy. Elevate your organization by providing frequent one-on-one coaching to your most valued leaders, maximizing the overall impact on your company's growth and success. In this way, Bravely not only enhances individual capabilities but also contributes to a thriving organizational culture.
Description
Our award-winning Click2Coach platform is designed to provide initial training for agents by immersing them in realistic customer interaction scenarios and demonstrating various techniques for managing different types of customer inquiries. Once agents begin their roles, whether they are managing phone calls or engaging through multiple channels, continued coaching plays a crucial role in cultivating highly motivated and competent agents while ensuring outstanding customer experiences. This ongoing coaching process significantly enhances agents' effectiveness and productivity. Similar to training a professional athlete, coaching agents involves continuous guidance that hones their abilities and inspires them to excel. Even minor adjustments in their approach can lead to substantial improvements in their overall performance. Furthermore, agents who benefit from consistent coaching and constructive feedback not only polish their skills but also enhance their effectiveness, maintain higher levels of engagement, and provide an exceptional experience for customers. As a result, the investment in coaching yields remarkable returns in both agent development and customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
SAP Store
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Bravely
Country
United States
Website
workbravely.com
Vendor Details
Company Name
Envision Telephony
Founded
1994
Country
United States
Website
www.envisioninc.com
Product Features
Coaching
Appointment Scheduling
No
Billing & Invoicing
No
Business Coaching
No
Client Management
No
Goal Setting / Tracking
No
Life Coaching
No
Mentor/Coach Matching
No
Program Management
No
Progress Tracking
No
Sport Coaching
No
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Built-in LMS
No
Certification Management
No
Corporate / Business
No
Learner Portal
No
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
Yes
Event Triggered Recording
Yes
File Transfer
No
Instant Retrieval
Yes
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
Yes
Screen Activity Recording
Yes
Video Call Recording
Yes
Training
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
Yes
Built-in LMS
Yes
Certification Management
No
Corporate / Business
No
Learner Portal
Yes
Mobile Learning
No
Simulation
No
Synchronous Learning
No
Training Companies
No
eCommerce
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No