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features
design
support

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Write a Review

Description

The Epazz Web Portal serves as a comprehensive hub for users to access vital information and resources. This adaptable portal allows users to log into their organization's intranet system, offering personalization options for organization, graphics, colors, and layout. With the Web Portal Component, businesses can effortlessly establish a homepage that facilitates access to essential communication tools and collaborative features. We provide an efficient portal software solution that seamlessly integrates with your corporate intranet. What advantages does the BoxOS portal component provide? Epazz enhances communication channels, enabling employees to collaborate in a more effective and efficient manner. Users can connect with their company's online community through the web portal, fostering improved interaction and teamwork within any complex organization. This not only strengthens communication pathways but also boosts overall productivity, and includes features like live online chats to facilitate dialogue among coworkers, regardless of their location. The platform ultimately transforms how teams engage and work together toward common goals.

Description

Show your clients what a modern MSP looks like. One white-labeled client portal that is powered with automation can provide Ticketing and Service Catalog, Reporting as well as Client Training and Client Communication. Fully integrated with Office 365 and ConnectWise, Autotask Syncro, Syncro, or BMS. All client touch points can be managed from one secure and integrated platform. You can create a seamless client experience, from ticketing to account administration. Your service catalog should be displayed to make it easy for clients to use and buy from your MSP. Clients' information and your information to fix it are often different. CloudRadial offers fully customizable intake questions and ticket triaging. To get the information you need and get it to where it is needed. You must give your client a reason to use the client portal to request services from you.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Autotask PSA No 
Auvik No 
Bigger Brains No 
BrightGauge No 
ConnectWise CPQ No 
ConnectWise PSA No 
Datto RMM No 
Datto SIRIS No 
Datto Workplace No 
Hudu No 
IT Glue No 
Kaseya BMS No 
Microsoft 365 No 
MyGlue No 
Network Glue No 
SkyKick No 
Wise-Pay No 
Wise-Sync No 
Zendesk Chat No 
Zomentum No 

Integrations

Autotask PSA Yes 
Auvik Yes 
Bigger Brains Yes 
BrightGauge Yes 
ConnectWise CPQ Yes 
ConnectWise PSA Yes 
Datto RMM Yes 
Datto SIRIS Yes 
Datto Workplace Yes 
Hudu Yes 
IT Glue Yes 
Kaseya BMS Yes 
Microsoft 365 Yes 
MyGlue Yes 
Network Glue Yes 
SkyKick Yes 
Wise-Pay Yes 
Wise-Sync Yes 
Zendesk Chat Yes 
Zomentum Yes 

Pricing Details

$300 per month
Free Trial No 
Free Version No 

Pricing Details

$195 per month
for up to 500 users. Larger plans available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Epazz

Founded

1999

Country

United States

Website

www.epazz.com/solutions/boxesos-v-3-0/portal/

Vendor Details

Company Name

Azurative

Founded

2018

Country

United States

Website

www.cloudradial.com

Product Features

Collaboration

Brainstorming No 
Calendar Management Yes 
Chat / Messaging Yes 
Contact Management Yes 
Content Management Yes 
Document Management Yes 
Project Management Yes 
Real Time Editing Yes 
Task Management Yes 
Version Control Yes 
Video Conferencing Yes 

Content Management

Audio Content Yes 
Customizable Templates Yes 
Document Indexing Yes 
E-forms Yes 
Full Text Search Yes 
Image Editor Yes 
SEO Management No 
Text Editor Yes 
Version Control Yes 
Video Content Yes 
Website Management Yes 

Document Management

Access Controls Yes 
Archiving & Retention No 
Collaboration Tools Yes 
Compliance Tracking Yes 
Document Archiving Yes 
Document Assembly No 
Document Capture No 
Document Conversion No 
Document Delivery Yes 
Document Indexing No 
Document Retention Yes 
Electronic Signature No 
Email Management No 
File Recovery Yes 
File Type Conversion Yes 
Forms Management No 
Full Text Search Yes 
Offline Access Yes 
Optical Character Recognition Yes 
Print Management No 
Version Control Yes 

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management No 
Decision Tree Yes 
Discussion Boards Yes 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal Yes 

Learning Management Systems (LMS)

Academic / Education No 
Asynchronous Learning No 
Blended Learning Yes 
Built-In Course Authoring Yes 
Corporate / Business No 
Customizable No 
Gamification No 
Learner Portal Yes 
Mobile Learning No 
Open Source No 
SCORM Compliance Yes 
Synchronous Learning No 
Video Conferencing No 
eCommerce Yes 
eLearning Companies Yes 

Portal

Chat No 
Collaboration Yes 
Content Management Yes 
Document Management Yes 
File Sharing Yes 
Search Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products Yes 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

MSP

Backup Management Yes 
Billing & Invoicing Yes 
CRM No 
Dashboard Yes 
Help Desk Yes 
Issue Management Yes 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management Yes 
Remote Access No 
Remote Systems Monitoring No 
Scheduling Yes 

Portal

Chat No 
Collaboration Yes 
Content Management Yes 
Document Management Yes 
File Sharing Yes 
Search Yes 

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