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Average Ratings 0 Ratings
Description
If you believe that relationship marketing has hit a plateau and have lost faith in the effectiveness of email and SMS, while your customers are constantly demanding greater personalization, it’s time to explore how to design and engage your chatbot using the Botnik platform. This approach will finally encourage meaningful conversations with your customers! The ability to interact through written text or voice with devices like computers, smartphones, and smart gadgets transforms user behavior, presenting a significant opportunity for brands as long as these interactions are not underwhelming. When the topic of chatbots arises, the term artificial intelligence often comes to mind, as if simply comprehending user inputs in messaging apps is sufficient to foster engagement. However, at Botnik, we approach this challenge from a different angle. While understanding user intent is crucial, we believe that the manner of responding is what truly distinguishes a successful interaction. With chatbots, it’s essential to prioritize the individual needs of each user. Ultimately, this focus can lead to more satisfying and personalized experiences that resonate with customers on a deeper level.
Description
Integrate a live video chat feature that supports mobile devices and recording, allowing for complete customization to fit your contact center's specific requirements. Experience a sophisticated and secure web chat system equipped with dynamic pre-written messages, real-time translation, PCI compliance, and message previews. Enhance customer support and sales efforts with secure browsing and screen sharing functionalities. Facilitate immediate communication through live voice calls, web callbacks, and PSTN features. Utilize a conversational chatbot that smoothly transitions to live agents, accessible on your website, mobile app, and various social media platforms including WhatsApp. Effectively manage messaging on WhatsApp and social media with image support for enhanced customer interaction. Companies of all sizes leverage Talkative to boost sales, enhance customer engagement, and lower operational expenses. Transform the traditional in-store experience into an online platform with live video chat to foster sales and provide tailored customer service. Encourage seamless customer interaction across multiple channels to improve service quality and support digital sales funnels, making every customer touchpoint more effective. This comprehensive approach not only elevates customer satisfaction but also drives long-term loyalty and retention.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Analytics
No
Salesforce Agentforce Service
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Botnik
Founded
2017
Country
France
Website
www.botnik.ai/
Vendor Details
Company Name
Talkative
Founded
2015
Country
United Kingdom
Website
talkative.uk
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes