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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

If you believe that relationship marketing has hit a plateau and have lost faith in the effectiveness of email and SMS, while your customers are constantly demanding greater personalization, it’s time to explore how to design and engage your chatbot using the Botnik platform. This approach will finally encourage meaningful conversations with your customers! The ability to interact through written text or voice with devices like computers, smartphones, and smart gadgets transforms user behavior, presenting a significant opportunity for brands as long as these interactions are not underwhelming. When the topic of chatbots arises, the term artificial intelligence often comes to mind, as if simply comprehending user inputs in messaging apps is sufficient to foster engagement. However, at Botnik, we approach this challenge from a different angle. While understanding user intent is crucial, we believe that the manner of responding is what truly distinguishes a successful interaction. With chatbots, it’s essential to prioritize the individual needs of each user. Ultimately, this focus can lead to more satisfying and personalized experiences that resonate with customers on a deeper level.

Description

Helpfruit combines chatbots across web and social media platforms, live chat, and a comprehensive knowledge base into a single solution for brands committed to delivering reliable customer service. Trust is essential for any brand, and Helpfruit incorporates numerous safeguards to ensure that your customer interactions are secure and dependable. With a robust ISO27001 certification, Helpfruit guarantees that there are no inaccuracies or data breaches related to public GPT models. All content is managed through a unified knowledge base, ensuring that only verified information is accessible to users. While businesses often rely on email, ticketing systems, and call centers for customer support, these methods can fall short when customers seek immediate answers. Helpfruit addresses this issue by serving as an effective self-service platform, capable of resolving 80% of customer inquiries across preferred channels such as social media (including Instagram, Facebook, and WhatsApp), web chat, and help pages. By streamlining customer support, Helpfruit empowers your customers to find the solutions they need quickly and conveniently, enhancing their overall experience. Ultimately, this not only boosts customer satisfaction but also fosters loyalty towards your brand.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger No 
Google Analytics No 
Instagram No 
Microsoft Dynamics 365 No 
Microsoft Teams No 
Salesforce No 
Slack No 
WhatsApp No 
Zapier No 
Zendesk No 

Integrations

Facebook Messenger Yes 
Google Analytics Yes 
Instagram Yes 
Microsoft Dynamics 365 Yes 
Microsoft Teams Yes 
Salesforce Yes 
Slack Yes 
WhatsApp Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$199 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Botnik

Founded

2017

Country

France

Website

www.botnik.ai/

Vendor Details

Company Name

Helpfruit

Country

New Zealand

Website

www.helpfruit.com

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover No 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration No 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

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